Customer Service & Admin Coordinator ( Enrichment Centre ) | East - YZ11

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 25,000 - 31,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is seeking a Customer Service / Admin Coordinator to handle front-line customer service and administrative duties at our Tampines/Marine Parade centre. You will assist with registrations, course changes, and time-slot management for students and parents.

Responsibilities include invoicing, payment reminders, petty cash, and support for teachers with materials and attendance. A Diploma and proficiency with Word, Excel, and Google Drive are required.

Qualifications

• Minimum Diploma
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy

Responsibilities

• Customer Service: Attend to walk-in customers and communicate via phone, WhatsApp, and email promptly and professionally
• Administration: Prepare invoices, handle payments, debtors reminders, petty cash, daily collection reports
• Teachers' Support: Assist teachers with materials, attendance, and class dismissal and file checks

Skills

Customer service

Education

Diploma

Tools

Microsoft Word

Excel

Google Drive

Job description

Customer Service / Admin Coordinator

Working Days: 5 days work week

Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)

Salary Range: $ 2200 - $2800

Location: Tampines/Marine parade

Responsibilities

1. Customer Service
   Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
   Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
   Upkeep of Centre's student management system and perform audit of system regularly
2. Administration
   Prepare invoices and handles payment collection
   Prepare debtors listing and send reminders for late payment
   Maintain petty cash and prepares daily collection report
   Perform ad-hoc duties assigned by Manager
3. Teachers' Support
   Support teachers in photocopying and preparing of materials and resources
   Assist teachers in the dismissal of classes and attendance taking
   Participate in file checking and results tracking

Job Requirement

• Minimum Diploma
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy