Production Support Lead - Banking IT & Incident Management

UOB; Singapore; On-site; SGD 48,000 - 62,000; Full time

Job summary

1011 United Overseas Bank Ltd in Singapore seeks an IT Support professional to manage production issues within Compliance Management, ensuring timely resolution and client satisfaction.

The role requires hands-on experience with SQL and Microsoft technologies, readiness for 24x7 on-call support, and ability to collaborate with business users and IT partners to maintain high service quality.

Qualifications

• Experience with IT support in banking operations.
• Hands-on experience with SQL and Microsoft technologies.
• Willing to be on-call 24x7 and learn new technologies.

Responsibilities

• Own production issues and outages within Compliance Management, tracking progress.
• Provide responsive, efficient, quality delivery to clients.
• Build collaborative relationships with business users, development teams, IT partners.
• Maintain and adopt workflows and service management standards.
• Furnish data for audit requirements in a timely manner.
• Review production batches and identify areas to improve performance.
• Support DR/BCP activities in your area.

Skills

SQL

Microsoft Technologies

Linux

Unix

On-call support

Banking operations

Job description

1011 United Overseas Bank Ltd in Singapore seeks an IT Support professional to manage production issues within Compliance Management, ensuring timely resolution and client satisfaction.

The role requires hands-on experience with SQL and Microsoft technologies, readiness for 24x7 on-call support, and ability to collaborate with business users and IT partners to maintain high service quality.