24/7 Data Center Monitoring & Security Specialist

Equinix, Inc.; Singapore; Presencial; SGD 90.000 - 120.000; Jornada completa

Descripción de la vacante

Equinix, Inc. in Singapore is seeking a Monitoring Specialist for the Global Equinix Operations Center to oversee 24/7/365 monitoring of IBX security and infrastructure alarms, and to manage access and CCTV related activities.

You will engage with customers and carriers, ensuring timely processing of access requests and alarm dispatches. The role emphasizes monitoring systems expertise, strong communication, teamwork, and the ability to triage incidents using sound judgement in a high-stakes

Formación

• Excellent problem-solving skills and ability to elevate issues when necessary.
• Ability to communicate effectively in English to support global data center operations.
• Familiarity with monitoring systems from data centers or relevant industries.
• Ability to commit to a 24/7/365 roster shared between the team.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Excellent communication and documentation skills.
• Ability to work effectively in a team environment, with the confidence to triage incidents using sound judgement.

Responsabilidades

• System Monitoring: 24x7x365 monitoring of IBX security and infrastructure alarms; teams work 4 days shifts on rotating roster.
• Documentation & Processing: Input of access information into access control; process inbound access requests; dispatches service requests and alarms.
• Technical Expertise: Build familiarity with BMS systems, security access control systems, and basic data center infrastructure; apply security best practices.
• Systems Support & Maintenance: Process inbound alerts from essential systems and network elements; respond to access and CCTV alarms; process maintenance/outage notices.
• Problem Solving: Identify and resolve or report problems; escalate to lead/management as needed.
• Training: Receive guidance and support from others.
• Project Management: Follow departmental project instructions.
• Quality Assurance: Assist with basic QA and escalate issues as needed.

Conocimientos

Problem-solving

English communication

Monitoring familiarity

Teamwork

Attention to detail

Documentation

Incident triage

Multitasking

Communication

Descripción del empleo

Equinix, Inc. in Singapore is seeking a Monitoring Specialist for the Global Equinix Operations Center to oversee 24/7/365 monitoring of IBX security and infrastructure alarms, and to manage access and CCTV related activities.

You will engage with customers and carriers, ensuring timely processing of access requests and alarm dispatches. The role emphasizes monitoring systems expertise, strong communication, teamwork, and the ability to triage incidents using sound judgement in a high-stakes