24/7 IT Operations Engineer – Incident & Monitoring

CrimsonLogic Pte Ltd; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

CrimsonLogic Pte Ltd in Singapore invites applications for an IT Operations Engineer in the IT Operations Center. The role provides 24×7 operational support for mission-critical systems, acting as the first point of contact for incidents, alerts, and service requests, with a 12‑hour rotating shift.

You will monitor systems, manage incidents, and perform logging, classification, and escalation, ensuring SLA adherence and smooth operations.

Qualifications

• Diploma or degree in IT, CS, or related discipline.
• 1–3 years in IT support / Service Desk / NOC / SOC (Level 1).
• Fresh graduates with relevant internship exposure may be considered.
• 24×7 rotating shift (12-hour shift pattern), onsite at command centre; no work-from-home arrangement.

Responsibilities

• Service Desk & Support: user calls handling and first-level troubleshooting.
• Incident Management: monitor, log, classify, escalate incidents and service requests.
• Monitoring & Alert Management: real-time system monitoring and SLA adherence.
• Operational & Mailbox Support: monitor shared mailboxes 24×7 and perform tasks.
• Shift Operations: structured shift handovers and teamwork.

Skills

Analytical skills

Troubleshooting

Team player

Education

Diploma / Degree in IT, Computer Science, or related discipline

Tools

Windows

Linux

SQL

Scripting

ITIL Foundation

Job description

CrimsonLogic Pte Ltd in Singapore invites applications for an IT Operations Engineer in the IT Operations Center. The role provides 24×7 operational support for mission-critical systems, acting as the first point of contact for incidents, alerts, and service requests, with a 12‑hour rotating shift.

You will monitor systems, manage incidents, and perform logging, classification, and escalation, ensuring SLA adherence and smooth operations.