Equinix Operations Center (EOC) Specialist

Equinix, Inc.; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

Equinix, Inc. in Singapore is seeking a Monitoring Specialist for the Global Equinix Operations Center to oversee 24/7/365 monitoring of IBX security and infrastructure alarms, and to manage access and CCTV related activities.

You will engage with customers and carriers, ensuring timely processing of access requests and alarm dispatches. The role emphasizes monitoring systems expertise, strong communication, teamwork, and the ability to triage incidents using sound judgement in a high-stakes

Qualifications

• Excellent problem-solving skills and ability to elevate issues when necessary.
• Ability to communicate effectively in English to support global data center operations.
• Familiarity with monitoring systems from data centers or relevant industries.
• Ability to commit to a 24/7/365 roster shared between the team.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Excellent communication and documentation skills.
• Ability to work effectively in a team environment, with the confidence to triage incidents using sound judgement.

Responsibilities

• System Monitoring: 24x7x365 monitoring of IBX security and infrastructure alarms; teams work 4 days shifts on rotating roster.
• Documentation & Processing: Input of access information into access control; process inbound access requests; dispatches service requests and alarms.
• Technical Expertise: Build familiarity with BMS systems, security access control systems, and basic data center infrastructure; apply security best practices.
• Systems Support & Maintenance: Process inbound alerts from essential systems and network elements; respond to access and CCTV alarms; process maintenance/outage notices.
• Problem Solving: Identify and resolve or report problems; escalate to lead/management as needed.
• Training: Receive guidance and support from others.
• Project Management: Follow departmental project instructions.
• Quality Assurance: Assist with basic QA and escalate issues as needed.

Skills

Problem-solving

English communication

Monitoring familiarity

Teamwork

Attention to detail

Documentation

Incident triage

Multitasking

Communication

Job description

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Job Summary

The Global Equinix Operations Center (EOC) operates 24/7/365, focusing on incident management, infrastructure alarm monitoring, and security oversight. Security and Monitoring Specialist. We are seeking a highly skilled and motivated Monitoring Specialist to join our team. As a Monitoring Specialist, you will play a crucial role in ensuring the smooth operation and security of our data center infrastructure. This position requires expertise in monitoring systems, key stakeholder and customer engagement and ideally with a strong background in data centers, security or monitoring.

With a supportive team and management structure the successful candidate will have the opportunity to flourish in the role, and provide crucial support to our data centers.

Key Responsibilities

System Monitoring

• 24x7x365 monitoring of IBX security and infrastructure alarms (teams work 4 days shifts on rotating roster

Documentation & Processing

• Ensures timely and accurate input of access information into access control system
• Processes inbound access requests from customers, carriers, and our sites
• Dispatches service requests, trouble and alarm tickets

Technical Expertise

• Builds familiarity with BMS systems, security access control systems, and basic data center infrastructure
• Has working knowledge of security best practices

Systems Support & Maintenance

• Processes inbound alerts from essential systems and network elements
• Provides timely response to all access and CCTV related alarms
• Processes site maintenance and outage notifications

Problem Solving

• Ability to identify and resolve, or report, a detected problem
• Escalates trouble cases and emergencies as needed to lead and/or management personnel

Training

• Receives guidance and support from others

Project Management

• Follows instructions on departmental projects

Quality Assurance

• Assists with basic QA and escalates trouble cases to lead and/or management as needed

Qualifications, key skills and attributes

• Excellent problem-solving skills and ability to elevate issues when necessary
• Ability to communicate effectively in English to support global data center operations
• Familiarity with monitoring systems from data centers or relevant industries
• Ability to commit to a 24/7/365 roster shared between the team
• Strong attention to detail and ability to handle multiple tasks simultaneously
• Excellent communication and documentation skills
• Ability to work effectively in a team environment, with the confidence to triage incidents using sound judgement

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Aff…?

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