Data Center Customer Operations Specialist

Equinix Asia Pacific; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Equinix is seeking an entry-level Operations Associate to support queue management, reporting, and semi-routine installation tasks in our Singapore data centers.

You will help maintain accurate records, update asset databases and assist with cross-connect and testing activities under supervision. The role emphasizes reliability, attention to detail, and strong collaboration with team members.

Qualifications

• Typically requires a high school diploma and 1-2 years of equivalent work experience.

Responsibilities

• Review work order requests in the queue and respond to semi-routine work orders by adhering to commitment times.
• Escalate and expedite orders to appropriate teams upon standard operating procedures; supervision needed on the escalation of nonstandard procedure escalation requests.
• Ensures adherence to commit times within standard operating procedures.
• Maintains detailed written records of all work activity.
• Updates local asset databases and other systems.
• Rack and stack semi-routine customer equipment tickets.
• Supports intra-cage infrastructure installations by following the standard operating procedures of semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment and cabinets semi-basic cage installs for mesh and overhead cable trays performs tape changes and standard operating back-up changes.
• Supports semi-routine data center standard operating cross-connect work order requests (installs, terminations, modifications, and testing).
• Ensures the standard operating procedures are followed on cable management of: coax, fiber, twisted pair copper, and semi-routine intrabuilding cross connects.
• Learns to install 'across' connect circuits (switched, multiplexed, etc.), under supervision.
• Supports semi-routine standard operating testing and standard operating installations of customer assets.
• Supports standard operating procedures of layer 1 cross-connect certification testing.
• May learn non-standard operating testing, such as: layer 2 and layer 3 testing, under supervision.
• Supports the operations and security personnel team for breaks or other activities, when necessary.
• Supports standard operating procedural tasks provides back-up assistance to team members when necessary.
• Supports customer satisfaction with timely adherence to following semi-routine execution order requirements.
• Delivers a high level of service and an excellent customer experience when interfacing with customers.
• Provides support with time expectations on new deployments and existing alterations, by following standard operating procedure guidelines.
• Supports customers on-site by through access control and escorting services.
• Supports fulfillment of projects that follow standard operating procedures; if projects deviate from standard procedures, then works under supervision.
• Supports vendors on projects.
• Supports physical customer audits.
• Completes all assigned training in a timely manner
• May provide support to new hires

Education

High school diploma

Job description

Equinix is seeking an entry-level Operations Associate to support queue management, reporting, and semi-routine installation tasks in our Singapore data centers.

You will help maintain accurate records, update asset databases and assist with cross-connect and testing activities under supervision. The role emphasizes reliability, attention to detail, and strong collaboration with team members.