Data Center Customer Operations Specialist

Equinix, Inc.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Equinix is the world’s digital infrastructure company, delivering critical infrastructure that powers the digital world. This backfill role supports queue management, installations, cross-connects, testing, and customer interactions in our Singapore operations team.

A high school diploma and 1–2 years' experience are typical requirements. You will work on semi-routine tasks within standard operating procedures, maintain records, update databases, and collaborate with multiple teams to ensure

Qualifications

• Typically requires a high school diploma and 1-2 years of equivalent work experience.

Responsibilities

• Queue Management / Reporting: review work orders, respond to semi-routine orders within committed times.
• Escalate and expedite orders per SOP; supervision required for non-standard escalations.
• Maintain detailed records of all work activity and update asset databases.
• Installations: rack and stack semi-routine customer equipment tickets; support intra-cage infrastructure installations.
• Cross-Connect: assist with data center cross-connect work orders; ensure proper cabling management.
• Testing / Troubleshooting: support semi-routine testing and standard installations; learn advanced testing under supervision.
• Stakeholder Partnership: support operations and security teams; provide back-up assistance as needed.
• Customer Management: ensure timely execution, deliver high service levels, and assist with on-site access control.
• Projects: assist with standard-procedure projects and vendor coordination; support site audits.
• Training: complete assigned training and support new hires.

Education

High school diploma

Job description

Equinix is the world’s digital infrastructure company, delivering critical infrastructure that powers the digital world. This backfill role supports queue management, installations, cross-connects, testing, and customer interactions in our Singapore operations team.

A high school diploma and 1–2 years' experience are typical requirements. You will work on semi-routine tasks within standard operating procedures, maintain records, update databases, and collaborate with multiple teams to ensure