Customer Support Call Centre Specialist

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 28,000 - 36,000; Full time

Job summary

RECRUIT EXPRESS PTE LTD is seeking a Customer Service Representative in Singapore to handle inbound calls, provide accurate information, resolve issues, and follow up on enquiries. You will update customer records and call details while maintaining a professional, customer-focused approach in a fast-paced environment.

The ideal candidate will have customer service experience, strong communication and interpersonal skills, patience, and good problem-solving and follow-up abilities.

Qualifications

• Experience in customer service or call centre preferred.
• Strong communication and interpersonal skills.
• Patient, customer-focused, and able to handle enquiries professionally.
• Good problem-solving and follow-up skills.
• Comfortable working in a fast-paced environment.

Responsibilities

• Handle inbound customer calls and enquiries.
• Provide accurate information and resolve customer issues.
• Make outbound calls and follow up when required.
• Update customer records and call details.
• Escalate complex cases to the relevant team.
• Perform other ad hoc duties as required.

Skills

Customer service experience

Communication skills

Problem-solving

Teamwork

Fast-paced environment

Job description

RECRUIT EXPRESS PTE LTD is seeking a Customer Service Representative in Singapore to handle inbound calls, provide accurate information, resolve issues, and follow up on enquiries. You will update customer records and call details while maintaining a professional, customer-focused approach in a fast-paced environment.

The ideal candidate will have customer service experience, strong communication and interpersonal skills, patience, and good problem-solving and follow-up abilities.