1210 Administrative Support Officer / Boon Keng

Joyway Private Limited; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

Hong Wen School seeks an administrative staff member to support daily school operations and serve as the first point of contact for parents, students and visitors.

The role involves handling inquiries, managing feedback, and providing clerical support to teaching staff. Prior school experience and proficiency in MS Office are preferred, with a focus on courteous, efficient service.

Qualifications

• Experience in a school environment or administrative setting is preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Able to deliver good customer service to diverse stakeholders.

Responsibilities

• Serve as the first point of contact at the reception desk for parents, students and visitors.
• Respond to calls, emails and walk‑in enquiries promptly and professionally.
• Receive and manage feedback, complaints and requests from stakeholders and route appropriately.
• Assist in preparing and distributing school correspondence and publications.
• Provide clerical support to teaching staff and supervisors, including materials distribution.
• Maintain and update data in the school's administrative systems.

Skills

Customer service

Office administration

Multitasking

Communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Name of Authority: Hong Wen School

Contract Period: From 1 Jan 2027 to 31 Dec 2027

Option to extend: From 1 Jan 2028 to 31 Dec 2028

Personnel to be deployed at the following hours:

• Mondays to Fridays: 8:00am to 2:00pm
• Service is not required on Saturdays, Sundays, gazetted public holidays, School Holidays and School Closures.

Requirements:

The Personnel shall have the following qualifications, skills and experience:

• (i) Prior experience working in a school environment, preferably in an administrative capacity.
• (ii) Relevant experience in general administration and in the care of young children.
• (iii) Proficiency in Microsoft Office applications (e.g. Word, Excel and Outlook).
• (vi) Ability to deliver good customer service to a diverse range of stakeholders.

Job Scopes：

The Services required are set out as follows:

Job Duties/Responsibilities include but not restricted to the following:

General Services

• (i) Serve as the first point of contact at the reception desk for parents, students and visitors, providing information, guidance and directing them to the appropriate person or department.
• (ii) Respond to phone calls, emails and walk-in enquiries regarding school operations, admissions and events in a prompt and professional manner.
• (iii) Receive and manage feedback, complaints and requests from stakeholders, ensuring they are directed to the appropriate department or resolved in a timely manner.
• (iv) Assist in the preparation and distribution of school correspondence, including letters, newsletters and publications.
• (v) Provide clerical and administrative support to teaching staff and supervisors, including distributing resources and preparing teaching and learning materials.
• (vi) Input, update and manage general data in the school's administrative systems, ensuring accuracy and timeliness.
• (vii) Attend to students at the sickbay and render basic care as required.
• (viii) Perform any other duties as assigned by the Administration Manager.