12-month contract - eChannels Service Centre Officer (Private bank)

GMP Technologies; Singapore; Hybrid; SGD 31,000 - 40,000; Full time

Job summary

GMP Technologies is seeking a 12-month contract eChannels Service Centre Officer for a private bank in Singapore. The role involves handling first-contact client queries on the bank’s Digital Platform, coordinating with cross-functional teams, and maintaining the service center knowledge base.

Candidates should have a degree with banking experience, strong communication, and a proactive, team-oriented approach. Hybrid work arrangement (2 days WFH / 3 in-office) in the East region, 9am–6pm.

Qualifications

• Degree with banking experience or related field required.
• Strong verbal and written communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Serve as first point of contact for Singapore and Hong Kong booked clients regarding the Bank’s Digital Platform.
• Analyse and address client enquiries, coordinating with second-level support as needed.
• Maintain knowledge base for the E-Channel Service Center and document requests in the ticketing system.
• Act as SME for a focus area (e.g., Authentication, Trading, Payments).
• Collaborate with colleagues and support ad-hoc tasks as assigned.

Skills

Communication

Analytical thinking

Pressure handling

Team player

Proactive

Problem solving

Education

Degree in Banking/Finance

Job description

About the job 12-month contract - eChannels Service Centre Officer (Private bank)

• “First Contact” for Singapore and Hong Kong booked Clients regarding the Bank’s Digital Platform.
• Analyse and answer/handle the client’s enquiry/request, as well as collaborate with colleagues from other units in the Bank who will provide second level support.
• Maintain the knowledge database of the E-Channel Service Center.
• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
• Support any ad-hoc tasks / requests as assigned from time to time.
• Provide support as a team also for Hong Kong Public Holidays.

REQUIREMENTS

• Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
• Meticulous and efficient working style
• Ability to work under pressure
• Able to work with minimal supervision and a team player
• Proactive, hands-on and solutions-oriented
• Good analytical and problem solving ability
• Degree with at least 1 year of related banking working experience
• Previous experience in client service or call centre is preferred
• Good understanding of Banking and financial products

Location: East

Working hours: Hybrid – 2 WFH / 3 WIO

9am – 6pm

We regret that only shortlisted candidates will be notified.