Customer Service Representative (Banking / 6 months)

PERSOL; Singapore; On-site; SGD 29,000 - 40,000; Full time

Job summary

PERSOL Singapore Pte Ltd is hiring a Customer Service Representative Helpdesk to support clients with their applications at the Downtown MRT branch.

The position includes 1–2 weeks of training at Changi Biz Park, normal hours Monday to Friday from 9am to 6pm, and a till 20 March 2027 contract with renewal every six months.

Experience in banking or financial services and strong communication skills are valued as you verify information and assist customers through digital platforms.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Experience with banking or financial digital platforms is advantageous.

Responsibilities

• Assist clients with application submissions via branch desktop channel.
• Collect and verify KYC information and supporting documents.
• Collect and collate Source of Wealth documentation.
• Handle and process documents.
• Conduct verification calls.
• Submit applications for approval in a Maker-Checker framework.
• Access Eclipse, Jabber, and NESS Screenings systems.

Skills

Interpersonal communication

Customer service mindset

Problem solving

Technical literacy

Teamwork

Education

High school diploma or equivalent

Job description

Customer Service Representative Helpdesk

Contract till 20th Mar 2027 (renewable at 6months, depending on business)

Work hours: Mon - Fri, 9am to 6pm

Work Location: Downtown MRT - Branch based

(There is 1-2 weeks of training at Changi Biz Park)

Key Responsibilities

• Engaging and assisting clients with application submission through branch desktop channel
• Collecting KYC information and supporting documentation from clients
• Collecting and collating Source of Wealth (SOW) documentation
• Handling documents
• Performing verification calls
• Submitting applications for approval (acting as Maker in a Maker-Checker control framework)
• Accessing new systems: Eclipse, Jabber, NESS Screenings

Education

• High school diploma or equivalent

Experience

• Previous experience in a customer service role. Experience with banking, or financial institution digital platforms and technology support is a strong advantage.

Skills

• Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner.
• Strong problem-solving abilities and a proactive approach to customer service.
• Tech-savvy with a genuine interest in digital trends and innovation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric mindset with a passion for helping others.

PERSOL Singapore Pte Ltd UEN No. 200007268E EA License No. 01C4394 EA Registration No. R23117785 (Lok Ding Hann)