2683 - Customer Service - Enrichment Centre

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 25,000 - 31,000; Full time

Job summary

THE SUPREME HR ADVISORY PTE. LTD. is seeking a diligent administrator to support front-end customer service and back-end operations at our centres.

You will greet walk-in visitors, answer inquiries, and process registrations for courses, aligning with schedule changes and terminations as needed. You will also manage invoices, payments, and debtor reminders, handle petty cash, and assist teachers with class materials, attendance, and file checks to ensure smooth daily operations across

Qualifications

• Diploma required or equivalent.
• Customer service experience preferred.

Responsibilities

• Attend to walk-in customers and calls promptly and professionally.
• Handle student registrations, course/time-slot changes, and terminations.
• Maintain student management records and audit the system regularly.
• Prepare invoices, collect payments, and issue reminders for late payments.
• Handle petty cash and daily collection reports.
• Support teachers with materials prep and attendance taking.
• Perform ad-hoc duties as assigned by Manager.

Skills

Customer service

Administration

Teachers’ support

Education

Diploma

Tools

MS Word

Excel

Google Drive

Job description

Working Days: 5 days work week
Working Hours: Weekdays (10.20 am to 7.20 pm), Weekends (8.30 am to 6.30 pm)
Salary Range: $ 2200 - $2800
Location:

• 1x -Tampines/Marine parade
• 1x -Hougang/Ang Mo Kio

Responsibilities

1) Customer Service

• Attend to all walk-in potential customers and existing parents, phone calls, WhatsApp messages and emails promptly and professionally
• Handle registration of new students, attend to requests pertaining to change of courses and time slots by existing students/parents, handle termination of courses by existing students
• Upkeep of Centre’s student management system and perform audit of system regularly

2) Administration

• Prepare invoices and handles payment collection
• Prepare debtors listing and send reminders for late payment
• Maintain petty cash and prepares daily collection report
• Perform ad-hoc duties assigned by Manager

3) Teachers’ Support

• Support teachers in photocopying and preparing of materials and resources
• Assist teachers in the dismissal of classes and attendance taking
• Participate in file checking and results tracking

Job Requirement:

• MinimumDiploma
• With relevant customer service experience is preferred
• Proficient with Microsoft Word, Excel, Google Drive & computer literacy