Travel Customer Representative

Kim Luxe Travel; Malmö kommun; Remote; SEK 30,000 - 45,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Step-by-step training and ongoing guidance

Opportunities to grow within the travel industry

Access to travel perks and industry rates

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to assist clients from inquiry to return. The role involves providing support through various channels, confirming reservations, and ensuring travelers are well-prepared. Ideal candidates are friendly communicators with customer service experience and a passion for travel. This remote position offers flexible scheduling, training, and opportunities for growth within the industry.

Qualifications

• Friendly communicator who enjoys helping people.
• Preferred experience in customer service.
• Organized and dependable with attention to detail.

Responsibilities

• Assist clients with travel questions via email, phone, and messaging.
• Confirm reservations and support changes or requests.
• Provide information about destinations and travel policies.
• Follow up with travelers before departure.
• Escalate complex issues while maintaining client experience.

Skills

Friendly and patient communicator

Customer service experience

Organized and dependable

Good attention to detail

Comfortable using online tools and apps

Job description

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture