Travel Customer Representative

Kim Luxe Travel; Göteborgs kommun; Remote; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Flexible schedule

Step-by-step training

Opportunities for career growth

Travel perks

Collaborative team culture

Job summary

A travel service company is seeking a Travel Customer Representative to enhance client travel experiences. This remote role involves assisting clients with travel inquiries, confirming reservations, and providing essential travel information. Ideal candidates are friendly communicators with customer service experience and a passion for travel. The position offers a flexible schedule, comprehensive training, and opportunities for growth in the travel industry. Join a supportive team dedicated to making every client's journey memorable.

Qualifications

• Excellent communication skills with a friendly demeanor.
• Previous customer service experience is an advantage.
• Strong organizational skills and attention to detail.
• Ability to navigate online platforms and tools.
• A passion for travel and providing quality customer care.

Responsibilities

• Assist clients with travel inquiries through various platforms.
• Confirm reservations and support minor requests.
• Provide clear information about destinations and travel policies.
• Ensure clients are prepared before departure.
• Maintain a positive experience and escalate issues when needed.

Skills

Friendly communication

Customer service experience

Attention to detail

Comfort with online tools

Interest in travel

Job description

We are looking for a Travel Customer Representative to assist clients throughout their travel journey — from the first inquiry to their return home. This role centers on providing friendly support, coordinating travel details, and making sure each traveler feels confident and cared for every step of the way.

Responsibilities

• Assist clients via email, phone, and messaging platforms with general travel questions and guidance
• Help confirm reservations, review itineraries, and support minor changes or requests
• Provide clear information about destinations, documentation, and travel policies
• Follow up with travelers before departure to ensure they are prepared
• Escalate complex issues to the appropriate team while maintaining a positive client experience

Qualifications

• Friendly and patient communicator who enjoys helping people
• Customer service experience preferred (any industry welcome)
• Organized and dependable with good attention to detail
• Comfortable using online tools, apps, and communication platforms
• Interest in travel and creating positive client experiences

Benefits

• Remote position with flexible schedule
• Step-by-step training and ongoing guidance
• Opportunities to grow within the travel industry
• Access to travel perks and industry rates
• Supportive team environment and collaborative culture