Travel Customer Service

Kim Luxe Travel; Stockholms kommun; Remote; SEK 360,000 - 520,000; Full time

Benefits offered by this job

Remote-friendly

Flexible hours

Travel benefits

Career growth

Training & support

Exclusive discounts

Job summary

Kim Luxe Travel seeks a Travel Customer Service professional to support clients before, during, and after trips. This fully remote role focuses on outstanding care, managing requests, and guiding travelers to smooth experiences.

You will handle inquiries via email, phone, and chat, coordinate bookings and changes, and provide clear destination information to ensure stress-free journeys.

Qualifications

• Customer-first mindset and strong communication.
• Experience in customer service (travel, tourism or hospitality is a plus).
• Well-organized and able to handle multiple requests at once.
• Tech-savvy and quick to adapt to new systems.

Responsibilities

• Communicate with clients via email, phone and messaging to answer questions and assist.
• Manage bookings, itinerary changes, cancellations and special travel needs.
• Share clear information on destinations, requirements and procedures.
• Proactively check in with clients to confirm details and address concerns.
• Resolve issues efficiently with a positive, supportive approach.

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture