Travel Customer Service

Kim Luxe Travel; Malmö kommun; Remote; SEK 350,000 - 550,000; Full time

Benefits offered by this job

Travel benefits

Industry discounts

Job summary

Kim Luxe Travel is hiring a Travel Customer Service professional to support clients before, during, and after trips, delivering outstanding care and handling travel requests for a smooth experience.

This fully remote role offers flexible hours, training and ongoing support, and opportunities for career growth within a growing travel agency.

You will work with a collaborative team and enjoy access to travel benefits and exclusive industry discounts.

Qualifications

• Experience in customer service (travel, tourism, or hospitality is a plus).
• Must be well-organized, reliable and able to handle multiple requests.
• Comfortable using new systems and tools; tech-savvy.
• Strong communication and customer-first mindset.

Responsibilities

• Communicate with clients through email, phone, and messaging to answer questions and provide assistance.
• Manage booking updates, itinerary changes, cancellations, and special travel needs.
• Share clear information regarding destinations, requirements, and agency procedures.
• Proactively check in with clients to confirm details and address concerns.
• Resolve issues efficiently while maintaining a positive, supportive approach.

Skills

Strong communicator

Customer-first mindset

Travel/customer service experience

Well-organized

Tech-savvy

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture