Travel Customer Service

Kim Luxe Travel; Örebro kommun; Remote; SEK 360,000 - 480,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Travel benefits and industry discounts

Job summary

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients before, during, and after trips. You will deliver outstanding care, manage travel-related requests, and ensure a smooth experience for travelers.

Ideal candidates are strong communicators with customer service experience, well-organized, tech-savvy, and comfortable handling multiple requests. This is a fully remote role with flexible hours and access to travel benefits and industry discounts.

Qualifications

• Experience in customer service (travel, tourism, or hospitality is a plus).
• Strong communication and customer-first mindset.
• Comfortable handling multiple requests and adapting to new systems.

Responsibilities

• Communicate with clients via email, phone, and messaging to answer questions and assist.
• Manage bookings, itinerary changes, cancellations, and special travel needs.
• Share clear information on destinations, requirements, and agency procedures.
• Proactively check in with clients to confirm details and address concerns.
• Resolve issues efficiently with a positive, supportive approach.

Skills

Customer service

Travel knowledge

Multi-tasking

Tech-savvy

Team player

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture