Travel Customer Service

Kim Luxe Travel; Göteborgs kommun; Remote; SEK 357,000 - 469,000; Full time

Benefits offered by this job

Travel benefits

Exclusive industry discounts

Job summary

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients before, during, and after their trips. You will communicate via email, phone, and messaging to answer questions, manage bookings, and provide destination information for a smooth travel experience.

The ideal candidate is a strong communicator with customer-first mindset, experienced in customer service, well-organized, tech-savvy, and passionate about travel.

Qualifications

• Experience in customer service, travel, tourism, or hospitality is a plus.
• Excellent communication and multi-tasking abilities.
• Tech-savvy and able to adapt to new systems and tools.
• Fully remote with flexible hours.

Responsibilities

• Answer questions and provide assistance via email, phone, and messaging.
• Handle bookings updates, itinerary changes, cancellations, and special requests.
• Provide destination and procedure information.
• Proactively check in with clients to confirm details.
• Resolve issues while maintaining a positive approach.

Skills

Strong communicator

Customer service

Travel industry experience

Organized

Tech-savvy

CRM software

Tools

CRM software

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture