Travel Advisor for SAS with Swedish (Work in Warsaw)

Concentrix; Västerås kommun; Sur place; SEK 105 000 - 160 000; Plein temps

Avantages offerts par ce poste

SAS fare discounts

Private healthcare

Fully paid training program

Coaching and mentoring

Diverse international environment

Modern Warsaw office

Résumé du poste

SAS is seeking a Travel Advisor to handle premium travel inquiries for customers with trips organized by SAS. The role emphasizes a helpful, collaborative approach with no prior experience required, and provides a structured training program.

Responsibilities include assisting customers via calls and chat, supporting ticket purchases, and maintaining strong relationships. The successful candidate will be fluent in Swedish and English and highly organized, with the office located in Warsaw.

Qualifications

• Fluent Swedish (C1) and English (B2) required.
• Helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.

Responsabilités

• Be the 1st contact for premium travel inquiries.
• Assist with airline ticket purchases and payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Build trust through lasting customer relationships.

Connaissances

Swedish fluency (C1)

English fluency (B2)

Customer service orientation

Active listening

Excellent communication

Organized and precise

Description du poste

Travel Advisor for Nordic Premium Airline SAS with Swedish

Job Description

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature!

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Swedish (C1 level) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What we offer:

• 25% discounts on SAS fares.
• A private healthcare package with quality life insurance.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.