Travel Advisor for SAS with Swedish (Work in Warsaw)

Concentrix; Malmö kommun; On-site; SEK 88,000 - 138,000; Full time

Benefits offered by this job

SAS fare discount

Private healthcare

Fully paid 2-month training

International work environment

Coaching and mentoring

Modern Warsaw office

Job summary

SAS Airlines is seeking a Travel Advisor for Nordic Premium customers. You will be the first point of contact for premium travel inquiries and assist with ticket purchases, payments, and resolving travel issues via calls and chat.

The role requires fluent Swedish (C1) and English (B2); you should be helpful, patient, and well organized. You will work from our Warsaw office as part of an international team, with a paid two-month training and growth opportunities.

Qualifications

• Fluent in Swedish (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and clear communicator.
• Highly organized.
• Available to work from Warsaw office.

Responsibilities

• Be the 1st point of contact for premium travel inquiries.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls/chat.
• Foster enduring relationships with customers for trust-building.

Skills

Swedish language proficiency

English language proficiency

Communication

Active listening

Organization

Job description

Travel Advisor for Nordic Premium Airline SAS with Swedish

Job Description

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature!

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Swedish (C1 level) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What we offer:

• 25% discounts on SAS fares.
• A private healthcare package with quality life insurance.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.