Travel Advisor for SAS with Swedish (Work in Warsaw)

Concentrix; Uppsala kommun; Sur place; SEK 167 000 - 250 000; Plein temps

Avantages offerts par ce poste

SAS fare discounts

Private healthcare

Fully paid 2-month training program

International and diverse work env.

Coaching and mentoring

Modern Warsaw office

Résumé du poste

Concentrix is seeking a Travel Advisor for SAS in Warsaw to guide premium customers to destinations worldwide. You will be the first contact for inquiries, assist with ticket purchases, and help resolve travel issues, providing friendly support via calls and chat.

Excellent Swedish (C1) and English (B2) are required, along with strong listening and communication skills. This role emphasizes accuracy, organization, and customer-centered service in a diverse, international setting.

Qualifications

• Fluent in Swedish (C1) and English (B2).
• Helpful and collaborative spirit.
• Enthusiastic, patient and open-minded.
• Active listener with clear communication.
• Sharp eye for accuracy and precision.
• Highly organized and reliable.
• Available to work from our office in Warsaw.

Responsabilités

• Be the 1st point of contact for premium travel inquiries of customers.
• Assist in purchasing airline tickets and handle different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls and chat.
• Foster enduring relationships with customers to build trust.

Connaissances

Swedish language proficiency

English language proficiency

Active listening

Communication skills

Organizational skills

Customer service mindset

Description du poste

Travel Advisor for Nordic Premium Airline SAS with Swedish

Job Description

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature!

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Swedish (C1 level) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What we offer:

• 25% discounts on SAS fares.
• A private healthcare package with quality life insurance.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.