Travel Advisor for SAS with Swedish (Work in Warsaw)

Concentrix; Skövde kommun; Sur place; SEK 117 000 - 178 000; Plein temps

Avantages offerts par ce poste

Discounts on SAS fares

Healthcare + life insurance

2-month training program

International environment

Coaching & mentoring

Office in Warsaw

Résumé du poste

SAS Airlines seeks a Travel Advisor to support customers with premium travel inquiries and ticket purchases. You will respond to calls and chat messages, helping passengers with travel arrangements and any issues that arise. The role is based in Warsaw and requires Swedish and English language fluency, with a collaborative and patient approach.

Training lasts two months and is fully paid. The position offers benefits such as SAS fare discounts and a healthcare package within a diverse,

Qualifications

• Fluent in Swedish (C1) and English (B2), written and spoken.
• Helpful, collaborative, enthusiastic, patient and open-minded.
• Highly organized with strong attention to detail and clear communication.

Responsabilités

• Be the 1st point of contact for premium travel inquiries from customers.
• Assist in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties and troubleshooting.
• Communicate with passengers via calls and chat to resolve issues.
• Build lasting relationships to foster trust and satisfaction.

Connaissances

Swedish (C1)

English (B2)

Description du poste

Travel Advisor for Nordic Premium Airline SAS with Swedish

Job Description

Are you ready to embark on your career journey in the dynamic field of exploring premium customer flights to the best destinations across the globe?

For our client - SAS Airlines, we are seeking a motivated and aspiring person who would handle all questions and support direct customers that have their trips organized by the carrier. No prior experience is necessary, just a genuine interest and a helpful and collaborative nature!

Your Responsibilities:

• Be the 1st point of contact for premium travel inquiries of customers.
• Help in purchasing airline tickets and handling different payment methods.
• Support customers with travel difficulties.
• Assist passengers via calls /chat.
• Foster enduring relationships with customers for building trust.

Our requirements:

• Fluent in written and spoken Swedish (C1 level) and English (B2 level)
• Naturally helpful and collaborative spirit.
• Enthusiastic, patient, and open-minded.
• Active listener and able to communicate clearly and with ease.
• Sharp eye for accuracy and precision.
• Highly organized.
• Available to work from our office in Warsaw.

What we offer:

• 25% discounts on SAS fares.
• A private healthcare package with quality life insurance.
• Enjoy a fully paid 2-month training program, combining "learning by doing" with the support of a dedicated training buddy.
• Embrace an international and diverse work environment that broadens your horizons.
• Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential.
• Work in a modern office located in the heart of Warsaw.