Swedish-Speaking Customer Ops Pro | Problem Solver

BookBeat AB; Stockholms kommun; Sur place; SEK 420 000 - 580 000; Plein temps

Avantages offerts par ce poste

30 days vacation

Wellness allowance

Pension plan

Stockholm HQ access

BookBeat subscription

Résumé du poste

BookBeat AB is seeking a Customer Operations Specialist to learn how BookBeat works and to resolve tricky customer inquiries. The role focuses on the Swedish market, with support for additional languages as needed.

You will primarily write responses, with occasional phone support, and collaborate with cross-functional teams to improve the customer experience. Fluency in Swedish and English is essential, and enthusiasm for technology and subscriptions will help you thrive in a dynamic

Qualifications

• Experience from customer service and solving customer inquiries.
• Fluent written communication in Swedish and English.
• Comfort with adapting language to the receiver.
• Ability to work with teams across departments.

Responsabilités

• primarily respond to customers in writing and, when needed, provide phone support.
• Focus on Swedish market with willingness to support other languages.
• Collaborate with other teams to analyze and resolve issues in BookBeat’s services.
• Show initiative, curiosity, and proactivity in handling tasks.

Connaissances

Customer service

Swedish

English

Problem solving

Written communication

Team player

Outils

CRM systems

Description du poste

BookBeat AB is seeking a Customer Operations Specialist to learn how BookBeat works and to resolve tricky customer inquiries. The role focuses on the Swedish market, with support for additional languages as needed.

You will primarily write responses, with occasional phone support, and collaborate with cross-functional teams to improve the customer experience. Fluency in Swedish and English is essential, and enthusiasm for technology and subscriptions will help you thrive in a dynamic