Technical Support Specialist — Retail Tech (Swedish/English)

Sitoo Kassasystem; Stockholms kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

30 days vacation

5,000 SEK wellness benefit

Gym membership discount

Parental leave top-up

Occupational pension

Fika every Thursday

AW on Fridays

And more

Job summary

Sitoo Kassasystem is seeking a Technical Support Specialist to be the frontline for our Nordic and global retailers, delivering an exceptional support experience that keeps the shopping flow smooth across our Unified Commerce Platform and POS.

You will handle inquiries in Swedish and English, troubleshoot POS software on iOS/Android, document tickets, and collaborate with Product and Dev teams to resolve complex incidents while expanding our knowledge base.

Qualifications

• Fluent in Swedish and English (written and spoken).
• 1–3 years in customer service, technical support, or similar role.
• Genuine interest in technical problems and learning how systems work.
• Basic troubleshooting skills for mobile apps (iOS/Android) and everyday software.

Responsibilities

• Be the first point of contact for Nordic and global customers via phone, email, and chat (Swedish and English).
• Work a flexible schedule that includes day, evening and occasional weekend shifts.
• Provide expert troubleshooting for POS software (iOS/Android) and hardware.
• Manage the full ticket lifecycle with documentation and first-call resolution.
• Collaborate with Second Line, Product and Dev teams to resolve complex incidents.
• Enhance knowledge base by creating and updating support articles and guides.
• Champion Sitoo values and maintain a positive shopping experience for every user.

Skills

Swedish

English

Customer service

Problem solving

Technical curiosity

Tools

POS software

Mobile apps (iOS/Android)

Job description

Sitoo Kassasystem is seeking a Technical Support Specialist to be the frontline for our Nordic and global retailers, delivering an exceptional support experience that keeps the shopping flow smooth across our Unified Commerce Platform and POS.

You will handle inquiries in Swedish and English, troubleshoot POS software on iOS/Android, document tickets, and collaborate with Product and Dev teams to resolve complex incidents while expanding our knowledge base.