Customer Success Associate - Multilingual & Partner Support

Froda; Stockholms kommun; Presencial; SEK 424.000 - 580.000; Jornada completa

Descripción de la vacante

Froda in Stockholm is seeking a Customer Success Associate to be the first contact for customers and partners, delivering high-quality support and driving satisfaction. You will understand needs, resolve issues, and enhance the Froda experience.

You’ll collaborate with product and partner teams to ensure smooth service, guide partners’ support, and help scale processes. Proficiency in Swedish and English is required; additional languages are welcome.

Formación

• Experience in customer service or support roles preferred.
• Excellent communication in Swedish and English; additional languages welcome.
• Empathetic approach to handling customer queries.

Responsabilidades

• Deliver exceptional customer service via email and phone.
• Support and guide partner teams to ensure a great user experience.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Collaborate cross-functionally with Product to incorporate feedback.

Conocimientos

Customer service

Communication skills

Multitasking

Empathetic approach

Descripción del empleo

Froda in Stockholm is seeking a Customer Success Associate to be the first contact for customers and partners, delivering high-quality support and driving satisfaction. You will understand needs, resolve issues, and enhance the Froda experience.

You’ll collaborate with product and partner teams to ensure smooth service, guide partners’ support, and help scale processes. Proficiency in Swedish and English is required; additional languages are welcome.