First-Line Customer Support Specialist — Food Tech Growth

Stockfiller; Stockholms kommun; On-site; SEK 30,000 - 50,000; Full time

Job summary

Stockfiller is seeking a Customer Support Representative to join their team in Stockholm. This role will involve handling customer inquiries with professionalism via phone, email, and chat while ensuring a great user experience.

The ideal candidate will be detail-oriented, fluent in Swedish and English, and possess a problem-solving mindset. You'll receive comprehensive training and work alongside a supportive team.

The position is part of a vibrant workspace that offers the perfect blend of collaboration and flexibility.

Qualifications

• Experience in a support role or a completed relevant university degree.
• Practical experience working within retail or foodservice industries.
• Fluency in Swedish and English with excellent communication skills.
• Highly service-minded and detail-oriented in daily work.

Responsibilities

• Handle incoming support tickets from customers via phone, email, and chat.
• Perform troubleshooting, manage orders, and create accounts.
• Take ownership of customer inquiries and solve problems efficiently.
• Delegate complex technical tasks to the Technical Second Line team.
• Conduct follow-ups to ensure customer satisfaction.

Skills

Problem-solving

Customer service

Communication skills

Detail-oriented

Ability to work independently

Service-minded

Education

University degree in IT, logistics, retail, or economics

Tools

Excel

Zendesk

Job description

Stockfiller is seeking a Customer Support Representative to join their team in Stockholm. This role will involve handling customer inquiries with professionalism via phone, email, and chat while ensuring a great user experience.

The ideal candidate will be detail-oriented, fluent in Swedish and English, and possess a problem-solving mindset. You'll receive comprehensive training and work alongside a supportive team.

The position is part of a vibrant workspace that offers the perfect blend of collaboration and flexibility.