Nordic Customer Support Specialist

Qliro Group; Stockholms kommun; On-site; SEK 320,000 - 420,000; Full time

Benefits offered by this job

Hands-on learning

Multi-market exposure

Career growth

Collaborative culture

Flexible Stockholm office

Job summary

Qliro Group in Stockholm is seeking a customer operations professional to support customers across Sweden and the Nordics. You’ll handle inquiries via phone, chat, email, and social media, maintaining KPI-driven performance in a fast-paced environment.

You’ll collaborate with cross-functional teams, adapt to changing priorities, and deliver high-quality service while using digital tools, with room for growth and flexible working arrangements at our Stockholm office.

Qualifications

• Native fluency in Norwegian.
• Fully fluent in English.
• Knowledge of additional Nordic languages is a BIG plus.
• Passionate about service and customer experience in a fast-paced, KPI-driven environment.
• Comfortable shifting focus between channels and markets.
• Structured, detail-oriented, proactive, and adaptable.
• Strong communicator, quick learner, confident with digital tools.
• Previous customer service experience is a plus, but a positive attitude and willingness to learn are key.

Responsibilities

• Handle inquiries from merchants’ customers across all Nordic markets.
• Provide support via phone, chat, email, and social media.
• Be flexible, assisting different markets and processes as priorities shift.
• Identify and resolve issues efficiently while maintaining empathy.
• Work toward individual and team KPIs for satisfaction, speed, and accuracy.
• Collaborate to improve processes and enhance customer experience.
• Follow a structured schedule where every day and task is clearly planned.

Skills

Norwegian fluency

English fluency

Other Nordic languages

Customer service mindset

Strong communication

Adaptability

Job description

Qliro Group in Stockholm is seeking a customer operations professional to support customers across Sweden and the Nordics. You’ll handle inquiries via phone, chat, email, and social media, maintaining KPI-driven performance in a fast-paced environment.

You’ll collaborate with cross-functional teams, adapt to changing priorities, and deliver high-quality service while using digital tools, with room for growth and flexible working arrangements at our Stockholm office.