Customer Operations Specialist

BookBeat AB; Stockholms kommun; On-site; SEK 420,000 - 580,000; Full time

Benefits offered by this job

30 days vacation

Wellness allowance

Pension plan

Stockholm HQ access

BookBeat subscription

Job summary

BookBeat AB is seeking a Customer Operations Specialist to learn how BookBeat works and to resolve tricky customer inquiries. The role focuses on the Swedish market, with support for additional languages as needed.

You will primarily write responses, with occasional phone support, and collaborate with cross-functional teams to improve the customer experience. Fluency in Swedish and English is essential, and enthusiasm for technology and subscriptions will help you thrive in a dynamic

Qualifications

• Experience from customer service and solving customer inquiries.
• Fluent written communication in Swedish and English.
• Comfort with adapting language to the receiver.
• Ability to work with teams across departments.

Responsibilities

• primarily respond to customers in writing and, when needed, provide phone support.
• Focus on Swedish market with willingness to support other languages.
• Collaborate with other teams to analyze and resolve issues in BookBeat’s services.
• Show initiative, curiosity, and proactivity in handling tasks.

Skills

Customer service

Swedish

English

Problem solving

Written communication

Team player

Tools

CRM systems

Job description

Does your heart beat a little extra for books, problem-solving and excellent customer support? Are you a people person who enjoys some detective work to find solutions to tricky questions? Do you speak and write English and Swedish fluently? Wonderful! Then the role as Customer Operations Specialist might be the job for you! We are looking for someone to join our team starting 2027.

As a Customer Operations Specialist you will learn all about how BookBeat works and be responsible for solving trickier customer issues. You will also be involved in projects related to the development of BookBeat, where you will contribute with your customer insights.

You will mainly answer our customers in writing, but when needed you may support them over the phone.

Your focus will be on the Swedish market but support in other languages as needed and therefore you should feel confident communicating fluently in Swedish and English as well. If you speak an additional European language, that is a big plus.

You will work closely with other teams at BookBeat to analyse, understand, and resolve issues and problems. In other words, a diversified role with the customer at heart!

As our team works proactively with the entire customer experience and this role means a great deal of responsibility, it is important to us that you are curious and take your own initiatives, and that you do not hesitate to help out where needed.

Communicative, independent and service-oriented are other characteristics that describe you well.

As our next colleague, you will be part of the business development team and report directly to our Head of Customer Operations.

We are looking for someone who:

• genuinely wants to understand our customers and gets energy from giving first-class service
• likes detective work and is a true problem-solver
• communicates fluently in Swedish and English; an additional European language is a big plus
• is interested in technology and wants to know how things work
• is outgoing and appreciates the contact with different types of people
• is an unpretentious and independent doer
• is a team-player and likes to share their knowledge and experience

We believe you:

• are passionate about and have experience from customer service
• want to learn all about how BookBeat works in terms of campaigns, subscriptions and the app
• are a superstar at expressing yourself in writing and adjusting your language to the receiver
• are motivated by challenging work tasks and like to work in a changing environment

It is an advantage if you:

• have experience from working with e-commerce or a subscription service
• have experience from technical app support

What comes with joining BookBeat AB:

• 30 days of paid vacation
• One extra day off per year through reduced working hours
• ITP1 occupational pension and flex pension option
• Insurance, including occupational group life, work injury and business travel insurance
• Annual wellness allowance, weekly wellness hour and monthly activity clubs
• BookBeat subscription for you and your loved ones
• Working equipment, including a computer, phone and phone subscription
• Subsidised occupational health care optionCollective agreement
• Parental leave benefits
• A sustainable work-life balance with a 37.9-hour work week
• Flexibility in your everyday work, including flexible working hours
• Opportunities to keep growing through challenging tasks, learning opportunities and educational resources
• Knowledge sharing sessions within and across teams
• Regular breakfasts, team activities, holiday parties, roadmap days and other moments that bring us together
• A centrally located HQ in the heart of Stockholm, with access to our office gym, sauna and dog room
• Discounts and benefits through Bonnier, e.g. yearly bike service

A bit about BookBeat

BookBeat’s journey began in 2015, with the ambition to create a market-leading service for digital books. In 2016, the BookBeat app was launched.

Today, around 10 years since our launch, more than one million people use BookBeat every month. We’re part of Bonnier Books and continue to grow across Europe with plenty of pages still left to write.

Team BookBeat now consists of around 170 curious and committed doers, working across areas such as tech, product development, books, marketing & sales, finance, business development and people operations.

What brings us together is not just what we do, but how we do it. Our four core values guide the way we work, collaborate and grow:

Be great at what you do

Share what you know

Curiosity for our users and us

Build Team BookBeat

In practice, this means we want people to keep developing within their area of expertise, while also sharing knowledge generously with others. We work closely across teams, learn from each other and stay curious about our users, our product and the journey we’re on. We also believe that everyone contributes to the culture we build together. Whether it’s through collaboration, feedback, new ideas or simply helping a colleague out, we all play a part in making BookBeat a place where people can do great work and enjoy the journey along the way.