Strategic Customer Success Manager - IoT & Cybersecurity

Siemens; Solna kommun; Hybrid; SEK 700,000 - 900,000; Full time

Job summary

Siemens is seeking a Customer Success Manager – IoT & Cybersecurity to join our Nordic team in Electrification & Automation to help our customers maximize value from their digital and cybersecurity solutions throughout the customer lifecycle.

You will be part of establishing the foundation for how we work with customer success across IoT & Cybersecurity in the Nordics and the bridge between our customers, sales organization, technical experts and delivery teams.

Responsibilities

• Build strong, trusted relationships with customers across the Nordic region.
• Act as a key point of contact throughout the customer life cycle.
• Understand the customer's objectives and help translate them into measurable outcomes.
• Drive adoption and utilization of our digital and cybersecurity solutions.
• Conduct regular customer success reviews and follow up on agreed objectives.
• Coordinate with Sales, Solution Architects, technical specialists and delivery teams.
• Proactively identify challenges that could impact customer satisfaction or solution adoption.
• Bring customer feedback and requirements back to our portfolio and product organizations.
• Identify opportunities where additional capabilities or services could create further customer value.
• Support renewals and the development of long-term customer relationships.
• Develop customer success stories, references and use cases together with customers and internal stakeholders.

Job description

Siemens is seeking a Customer Success Manager – IoT & Cybersecurity to join our Nordic team in Electrification & Automation to help our customers maximize value from their digital and cybersecurity solutions throughout the customer lifecycle.

You will be part of establishing the foundation for how we work with customer success across IoT & Cybersecurity in the Nordics and the bridge between our customers, sales organization, technical experts and delivery teams.