Customer Success Manager – IoT & Cybersecurity

Siemens; Solna kommun; Hybrid; SEK 700,000 - 900,000; Full time

Job summary

Siemens is seeking a Customer Success Manager – IoT & Cybersecurity to join our Nordic team in Electrification & Automation to help our customers maximize value from their digital and cybersecurity solutions throughout the customer lifecycle.

You will be part of establishing the foundation for how we work with customer success across IoT & Cybersecurity in the Nordics and the bridge between our customers, sales organization, technical experts and delivery teams.

Responsibilities

• Build strong, trusted relationships with customers across the Nordic region.
• Act as a key point of contact throughout the customer life cycle.
• Understand the customer's objectives and help translate them into measurable outcomes.
• Drive adoption and utilization of our digital and cybersecurity solutions.
• Conduct regular customer success reviews and follow up on agreed objectives.
• Coordinate with Sales, Solution Architects, technical specialists and delivery teams.
• Proactively identify challenges that could impact customer satisfaction or solution adoption.
• Bring customer feedback and requirements back to our portfolio and product organizations.
• Identify opportunities where additional capabilities or services could create further customer value.
• Support renewals and the development of long-term customer relationships.
• Develop customer success stories, references and use cases together with customers and internal stakeholders.

Job description

Turn technology investments into lasting customer value.

At Siemens, we connect the real and digital world. Digitalization and cybersecurity are not one-time projects. They are continuous journeys.

We are looking for a Customer Success Manager – IoT & Cybersecurity to join our Nordic team in Electrification & Automation to help our customers get maximum value from their digital and cybersecurity solutions throughout the customer lifecycle.

You will be part of establishing the foundation for how we work with customer success across IoT & Cybersecurity in the Nordics and the bridge between our customers, sales organization, technical experts and delivery teams.

Your focus will be on adoption, customer satisfaction, value realization, and long-term growth.

This is a role for someone who enjoys building relationships and understanding customer organizations.

You‘ll make a difference by

• Build strong, trusted relationships with customers across the Nordic region.
• Act as a key point of contact throughout the customer life cycle.
• Understand the customer's objectives and help translate them into measurable outcomes.
• Drive adoption and utilization of our digital and cybersecurity solutions.
• Conduct regular customer success reviews and follow up on agreed objectives.
• Coordinate with Sales, Solution Architects, technical specialists and delivery teams.
• Proactively identify challenges that could impact customer satisfaction or solution adoption.
• Bring customer feedback and requirements back to our portfolio and product organizations.
• Identify opportunities where additional capabilities or services could create further customer value.
• Support renewals and the development of long-term customer relationships.
• Develop customer success stories, references and use cases together with customers and internal stakeholders.

What will you work with?

You will support customers using solutions and services across areas such as:

• Electrification X
• OT Cybersecurity
• Grid digitalization
• IoT and digital solutions for critical infrastructure

Your success is grounded in:

A customer-focused mindset, strong relationship-building skills, and the ability to create value by connecting business needs with technical solutions. You enjoy working closely with customers, navigating complex stakeholder environments, and taking ownership of long-term relationships.

You are comfortable translating customer needs into clear actions and bringing together the right people to move initiatives forward. As this is a growing area within our business, you are motivated by the opportunity to help shape how customer success is delivered across IoT & Cybersecurity in the Nordics.

We believe you have:

• Experience working directly with B2B customers.
• A strong customer-first mindset.
• Experience with customer success, service management, account management, consulting or digital solutions.
• The ability to build relationships across both technical and business organizations.
• Strong stakeholder management and communication skills.
• A proactive mindset and willingness to take ownership.
• Commercial understanding and the ability to identify opportunities for additional customer value.
• Interest in IoT, digitalization and cybersecurity.
• Strong communication skills in English and at least one Nordic language.

Experience within energy, critical infrastructure, industrial automation, OT cybersecurity, software/SaaS or digital services would be an advantage.

Ready to make an impact?

Digitalization is changing how critical infrastructure is operating, and cybersecurity is becoming an increasingly important part of that transformation.

Join us and help build the next chapter of Siemens' IoT & Cybersecurity business in the Nordics.

Location: Oslo, Solna, Ballerup, Helsinki

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building an inclusive workplace where every voice is heard, and all our people are respected, valued and empowered to contribute fully. Come bring your authentic self and transform the everyday with us.