Senior Enterprise CSM: AI Cybersecurity & Data Platforms

Upstream Security; Göteborgs kommun; Vor Ort; SEK 800.000 - 1.000.000; Vollzeit

Zusammenfassung

Upstream Security is seeking an experienced Customer Success Manager to lead high-touch enterprise relationships across automotive and mobility customers in the EMEA region. This full-time role reports to the Director of Customer Success EMEA and combines strategic account ownership with hands-on technical execution.

As the primary technical lead, you will drive discovery, solution design, onboarding, and ongoing value delivery, engaging both executives and technical teams to ensure measurable

Qualifikationen

• 5+ years in solution architecture or customer-facing tech roles.
• Experience managing complex, high-touch enterprise accounts.
• Strong ability to drive technical discovery and design across cloud, data, integrations, or cybersecurity.
• Fluent in English and Swedish communication.

Aufgaben

• Lead technical discovery and solution design based on customer requirements.
• Serve as primary day-to-day contact and manage cross-functional engagement.
• Own customer health, retention, and expansion strategies.
• Define and manage project plans, milestones, and success criteria.
• Facilitate onboarding, new feature rollouts, and ongoing optimization.

Kenntnisse

Strong communication skills

Project and program management

Executive engagement

Technical discovery and solutiondesign

Customer-facing tech experience

English & Swedish fluency

Jobbeschreibung

Upstream Security is seeking an experienced Customer Success Manager to lead high-touch enterprise relationships across automotive and mobility customers in the EMEA region. This full-time role reports to the Director of Customer Success EMEA and combines strategic account ownership with hands-on technical execution.

As the primary technical lead, you will drive discovery, solution design, onboarding, and ongoing value delivery, engaging both executives and technical teams to ensure measurable