Customer Success Manager

Schneider Electric; Bergshamra; Hybrid; SEK 65,000 - 85,000; Full time

Benefits offered by this job

Opportunity to shape digital transformation

Dynamic work environment

Career growth in digital landscape

Expertise in advanced analytics

Job summary

Schneider Electric in Sweden is hiring a Customer Success Manager to oversee a portfolio of critical customers. You will ensure high-quality service delivery and customer satisfaction while managing onboarding and renewal processes.

The ideal candidate has experience in Customer Success roles, strong analytical skills, and a degree in engineering or science. Fluency in English and Swedish is required. Join a dynamic environment and contribute to customers' digital transformation journeys.

Qualifications

• Experience in Customer Success or Service Delivery roles.
• Knowledge of medium and high voltage environments.
• Strong analytical skills with experience in tools like Salesforce and Excel.
• Excellent relationship-building skills.
• Fluent in English and Swedish.

Responsibilities

• Manage customer portfolio and build strong stakeholder relationships.
• Monitor service performance and ensure timely follow-up on customer issues.
• Drive adoption and identify expansion opportunities.

Skills

Customer Success

Service Delivery

Analytical skills

Salesforce

Relationship-building

Fluent in English and Swedish

Education

Bachelor’s degree in engineering or science

Tools

Excel

Job description

Mission

As Customer Success Manager, you are responsible for a portfolio of our most critical customers within the service scope. You ensure that services are delivered according to expectations, that customers achieve their intended outcomes, and that strong, long‑term relationships are maintained.

You manage the full customer lifecycle from onboarding and adoption to expansion and renewal, driving usage, securing renewals, identifying opportunities for additional value, and minimizing churn. You work closely with Sales, Service teams, and technical experts, acting as the main point of contact and accountability for your customers. The role directly impacts customer satisfaction, retention, and continued business with key accounts.

Responsibilities

Customer Ownership and Service Delivery

• Act as the primary point of accountability for a portfolio of strategic customers and build strong relationships with stakeholders
• Ensure consistent, high-quality customer experience while delivering internal commitments according to contract and expectations
• Monitor service performance, usage, and issue trends, and ensure timely follow‑up on product support and customer issues

Customer Outcomes and Lifecycle (Adopt - Expand - Renew)

• Define customer objectives and success plans, and support onboarding and usage to accelerate time to value
• Drive adoption and ensure expected customer outcomes are achieved
• Identify expansion opportunities, cross‑sell, upsell and manage renewals to limit churn

Commercial Contribution Data and Continuous Improvement

• Identify pull‑through opportunities with Connected Service Hub experts and support opportunity follow‑up with Sales
• Provide customer updates, data insights and performance trends including regular reviews
• Build and track customer health metrics, ensure data quality and share feedback to improve services and customer experience

What do you need to succeed?

• Experience in Customer Success or Service Delivery roles
• Knowledge of medium and high voltage environments and experience working with large and critical electro‑intensive customers, combined with understanding of digital services, IoT or cloud‑based environments
• Strong analytical skills with experience in tools such as Salesforce and Excel
• Excellent relationship‑building skills and ability to manage multiple stakeholders
• Bachelor’s degree in engineering or science preferred
• Fluent in English and Swedish

What’s in it for you:

• Opportunity to shape the digital transformation journey of global clients
• Dynamic work environment with exposure to cutting‑edge marketing technologies
• Career growth in an evolving digital landscape
• Ability to manage strategic relationships with diverse international clients
• Development of expertise in advanced analytics and customer success strategies

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.