Strategic Customer Success Manager - Digital Transformation

Schneider Electric; Bergshamra; Hybrid; SEK 65,000 - 85,000; Full time

Benefits offered by this job

Opportunity to shape digital transformation

Dynamic work environment

Career growth in digital landscape

Expertise in advanced analytics

Job summary

Schneider Electric in Sweden is hiring a Customer Success Manager to oversee a portfolio of critical customers. You will ensure high-quality service delivery and customer satisfaction while managing onboarding and renewal processes.

The ideal candidate has experience in Customer Success roles, strong analytical skills, and a degree in engineering or science. Fluency in English and Swedish is required. Join a dynamic environment and contribute to customers' digital transformation journeys.

Qualifications

• Experience in Customer Success or Service Delivery roles.
• Knowledge of medium and high voltage environments.
• Strong analytical skills with experience in tools like Salesforce and Excel.
• Excellent relationship-building skills.
• Fluent in English and Swedish.

Responsibilities

• Manage customer portfolio and build strong stakeholder relationships.
• Monitor service performance and ensure timely follow-up on customer issues.
• Drive adoption and identify expansion opportunities.

Skills

Customer Success

Service Delivery

Analytical skills

Salesforce

Relationship-building

Fluent in English and Swedish

Education

Bachelor’s degree in engineering or science

Tools

Excel

Job description

Schneider Electric in Sweden is hiring a Customer Success Manager to oversee a portfolio of critical customers. You will ensure high-quality service delivery and customer satisfaction while managing onboarding and renewal processes.

The ideal candidate has experience in Customer Success roles, strong analytical skills, and a degree in engineering or science. Fluency in English and Swedish is required. Join a dynamic environment and contribute to customers' digital transformation journeys.