Customer Success Manager

New Amsterdam Technology & Business Ventures; Stockholms kommun; On-site; SEK 700,000 - 900,000; Full time

Job summary

New Amsterdam Technology & Business Ventures in Sweden seeks a Customer Success Manager for Mobility IoT Cybersecurity to own technical discovery, onboarding, and operationalization for high-touch enterprise accounts.

You will coordinate with product, research, and delivery teams, manage renewals and expansions, and communicate with executives and engineers. Fluent English and Swedish required; based in Sweden with scale-up mindset.

Qualifications

• 5+ years in solution architecture, customer success, technical account management, sales engineering or a similar customer-facing technical role.
• Proven ownership of complex, high-touch enterprise accounts.
• Working knowledge of APIs, cloud, data platforms and security concepts.

Responsibilities

• Technical discovery and solution design.
• Onboarding, rollout and operationalization.
• Account plans, business reviews, renewal and expansion forecasting.
• Escalation management.
• Single point of contact for the customer, supported by product, research, data and delivery teams.
• The function is new, and the role will help define its structure and processes.

Skills

Solution architecture

Customer success

Technical account management

Sales engineering

APIs

Cloud

Data platforms

Security concepts

Job description

Customer Success Manager | Mobility IOT Cybersecurity | Sweden | Scale-Up

This role is technical ownership of the customer, from proof of value to production.

A cloud security and intelligence platform for connected vehicles and machines is expanding its enterprise automotive and mobility customer base in Sweden. The customer success function is being established. The role reports into a growing team and carries direct responsibility for named accounts in the Nordics.

What we need:

5+ years in solution architecture, customer success, technical account management, sales engineering or a similar customer-facing technical role. Proven ownership of complex, high-touch enterprise accounts. Working knowledge of APIs, cloud, data platforms and security concepts. Project management across parallel workstreams and distributed teams. Ability to work with executives and engineers. Fluent English and Swedish. Automotive, mobility, IoT or cybersecurity background is an advantage, as is scale-up experience. Based in Sweden.

What you'll own:

Technical discovery and solution design. Onboarding, rollout and operationalization. Account plans, business reviews, renewal and expansion forecasting. Escalation management. Single point of contact for the customer, supported by product, research, data and delivery teams.

The function is new, and the role will help define its structure and processes.