Strategic Customer Success Manager — Remote in Sweden

Netadmin Systems; Linköpings kommun; Hybrid; SEK 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid works

Health services

Quality work environment

Share program

Health care allowance

Retreats

Job summary

Netadmin Systems is seeking a Customer Success Manager to build trusted, long-term relationships and help customers realize measurable value from Netadmin Nine. You’ll understand each customer’s goals, operating environment, and challenges, turning insights into clear success plans and coordinating expertise across Netadmin.

You will guide customers from onboarding through adoption and renewal, balancing relationship management, structured follow-ups, and commercial awareness with enough

Qualifications

• Must have Swedish and English language skills with strong verbal and written communication in both.
• Experience in customer success, account management, service delivery, consulting, or a comparable customer-facing B2B role.
• Ability to build trusted relationships with operational, technical, and executive stakeholders.
• A structured, proactive approach to planning, prioritization, follow-up, and risk management.
• Strong problem-solving skills and the ability to translate customer goals into clear actions.
• Confidence working across commercial and technical topics with several internal teams.
• Ability to lead meetings, communicate decisions clearly, and maintain momentum over long customer journeys.

Responsibilities

• Own the customer relationship and act as the main point of coordination throughout the customer lifecycle.
• Create and maintain customer success plans with clear goals, milestones, responsibilities, and measures of progress.
• Drive onboarding, adoption, and effective use of Netadmin Nine in line with each customer's business and operational objectives.
• Plan and lead regular customer reviews covering outcomes, priorities, risks, product usage, and next steps.
• Identify risks early, coordinate corrective actions, and maintain clear communication with customers and internal stakeholders.
• Work closely with Sales, Professional Services, Support, and Product Development to ensure a consistent customer experience.
• Support retention and renewals by demonstrating delivered value and aligning on future needs.
• Represent the customer perspective internally and provide structured feedback to Product Development and other teams.
• Identify relevant opportunities for customers to expand their use of Netadmin Nine.
• Improve customer success methods, templates, documentation, and ways of working.
• Contribute customer insights and success stories to sales and marketing activities when appropriate.
• Participate in customer meetings, industry events, and other relationship-building activities.

Skills

Swedish & English fluency

Customer success experience

Account management

Trusted relationships with diverse, Cx

Structured planning & risk management

Problem solving translating goals into

Lead meetings & maintain momentum

Cross-functional collaboration

Commercial and technical acumen

Meetings facilitation

Telecom/fiber/OSS-BSS experience

B2B SaaS/implementation/project mgmt

Renewals/expansion/account planning

CRM tools e.g. HubSpot

German language skills

Job description

Netadmin Systems is seeking a Customer Success Manager to build trusted, long-term relationships and help customers realize measurable value from Netadmin Nine. You’ll understand each customer’s goals, operating environment, and challenges, turning insights into clear success plans and coordinating expertise across Netadmin.

You will guide customers from onboarding through adoption and renewal, balancing relationship management, structured follow-ups, and commercial awareness with enough