SaaS Renewal & Revenue Manager

Tacton Systems AB; Stockholms kommun; Hybrid; SEK 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid setup

33 days of paid time off

Private healthcare insurance

Pension plan

Wellness allowance

Parental leave top-up

Weekly treats

Job summary

Tacton Systems AB, a global leader in software for manufacturers of configurable products, is seeking a Renewal Manager in Stockholm. You will secure recurring revenue, reduce churn, and drive successful renewals for customers worldwide while collaborating with Customer Success, Sales, Finance and Revenue Operations.

This hybrid role offers strong ownership, opportunities to improve renewal processes, and future AI-driven efficiencies. You will report to the VP Customer Success.

Qualifications

• 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries.
• Strong understanding of recurring revenue models, ARR, and customer renewals.
• Experience handling customer negotiations and commercial discussions.
• Strong analytical and numerical skills.
• Proficiency in Salesforce, Excel, and other business systems/tools.
• Excellent communication skills in English, both written and spoken.
• Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus
• Experience with AI tools, automation, or process improvement initiatives.

Responsibilities

• Manage subscription renewals and consistently achieve quarterly and annual renewal targets.
• Handle commercial negotiations related to renewals, pricing, and indexation.
• Reduce churn and identify customer expansion opportunities.
• Maintain accurate renewal forecasting and revenue reporting.
• Work closely with Customer Success, Sales, Finance, and Revenue Operations teams.
• Support and improve renewal processes, workflows, and automation initiatives.
• Ensure accurate customer and renewal data management in Salesforce and related systems.
• Build strong internal and external stakeholder relationships.
• Contribute to operational improvements and future AI-driven ways of working.

Skills

Renewal management

Customer success

ARR knowledge

Negotiation

Sales collaboration

English communication

AI tools

Education

Bachelor’s degree in business administration, engineering, science, or a related field

Tools

Salesforce

Excel

Job description

Tacton Systems AB, a global leader in software for manufacturers of configurable products, is seeking a Renewal Manager in Stockholm. You will secure recurring revenue, reduce churn, and drive successful renewals for customers worldwide while collaborating with Customer Success, Sales, Finance and Revenue Operations.

This hybrid role offers strong ownership, opportunities to improve renewal processes, and future AI-driven efficiencies. You will report to the VP Customer Success.