Renewals & Growth Manager — SaaS (Remote-Friendly)

Xensam; Solna kommun; Hybrid; SEK 550,000 - 700,000; Full time

Benefits offered by this job

In-office work 3 days

Remote Mondays & Fridays

Annual destination trip

Career growth opportunity

Free drinks & snacks

Job summary

Xensam in Solna, Sweden seeks a Renewal Manager to own the full renewal lifecycle for a portfolio of customers, driving retention and identifying expansion opportunities. This highly commercial role blends data-driven decision making with strong relationship skills to maximize lifetime value.

You will collaborate with Sales, Customer Success, Finance and Product, lead pricing and contract discussions, monitor health, and forecast renewals, with a culture of accountability and freedom under

Qualifications

• Around 5 years of experience in a commercial renewal/account management role.
• Background within SAM, SaaS, or the broader IT industry.
• Proven experience managing renewals, contracts, and commercial negotiations.
• Strong ability to build and manage long-term customer relationships across multiple stakeholders.
• Experience working with data, forecasting, and pipeline management.
• Excellent communication skills in English.

Responsibilities

• Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements
• Drive high retention rates through proactive renewal planning and customer engagement
• Identify and execute upsell and expansion opportunities within the existing customer portfolio
• Build and maintain strong, long-term relationships with key customer stakeholders
• Monitor customer health, identify risks, and take proactive actions to secure renewals
• Collaborate closely with Sales, Customer Success, Finance, and Product teams
• Manage renewal forecasts and ensure high accuracy in revenue projections
• Lead commercial discussions, including pricing, contracts, and tailored agreement structures

Skills

Renewal management

SaaS/IT industry

Contract negotiations

Customer relationships

Forecasting & pipeline

English communication

Prioritization

Job description

Xensam in Solna, Sweden seeks a Renewal Manager to own the full renewal lifecycle for a portfolio of customers, driving retention and identifying expansion opportunities. This highly commercial role blends data-driven decision making with strong relationship skills to maximize lifetime value.

You will collaborate with Sales, Customer Success, Finance and Product, lead pricing and contract discussions, monitor health, and forecast renewals, with a culture of accountability and freedom under