Renewal Manager

Tacton Systems AB; Stockholms kommun; Hybrid; SEK 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid setup

33 days of paid time off

Private healthcare insurance

Pension plan

Wellness allowance

Parental leave top-up

Weekly treats

Job summary

Tacton Systems AB, a global leader in software for manufacturers of configurable products, is seeking a Renewal Manager in Stockholm. You will secure recurring revenue, reduce churn, and drive successful renewals for customers worldwide while collaborating with Customer Success, Sales, Finance and Revenue Operations.

This hybrid role offers strong ownership, opportunities to improve renewal processes, and future AI-driven efficiencies. You will report to the VP Customer Success.

Qualifications

• 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries.
• Strong understanding of recurring revenue models, ARR, and customer renewals.
• Experience handling customer negotiations and commercial discussions.
• Strong analytical and numerical skills.
• Proficiency in Salesforce, Excel, and other business systems/tools.
• Excellent communication skills in English, both written and spoken.
• Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus
• Experience with AI tools, automation, or process improvement initiatives.

Responsibilities

• Manage subscription renewals and consistently achieve quarterly and annual renewal targets.
• Handle commercial negotiations related to renewals, pricing, and indexation.
• Reduce churn and identify customer expansion opportunities.
• Maintain accurate renewal forecasting and revenue reporting.
• Work closely with Customer Success, Sales, Finance, and Revenue Operations teams.
• Support and improve renewal processes, workflows, and automation initiatives.
• Ensure accurate customer and renewal data management in Salesforce and related systems.
• Build strong internal and external stakeholder relationships.
• Contribute to operational improvements and future AI-driven ways of working.

Skills

Renewal management

Customer success

ARR knowledge

Negotiation

Sales collaboration

English communication

AI tools

Education

Bachelor’s degree in business administration, engineering, science, or a related field

Tools

Salesforce

Excel

Job description

About the Role

Do you enjoy combining commercial discussions, analytical thinking, and customer collaboration in a fast-paced SaaS environment? As a Renewal Manager at Tacton, you will play a key role in securing recurring revenue, reducing churn, and driving successful renewals for customers globally.

You will work closely with Customer Success, Sales, Finance, and Revenue Operations in a collaborative and high-visibility role that combines customer negotiations, forecasting, process management, and operational execution. You will report to the VP Customer Success- Johan Jacobsson.

This is a role with strong ownership and the opportunity to influence ways of working, improve processes, and contribute to future automation and AI-driven efficiencies.

Key Responsibilities

• Manage subscription renewals and consistently achieve quarterly and annual renewal targets

• Handle commercial negotiations related to renewals, pricing, and indexation

• Reduce churn and identify customer expansion opportunities

• Maintain accurate renewal forecasting and revenue reporting

• Work closely with Customer Success, Sales, Finance, and Revenue Operations teams

• Support and improve renewal processes, workflows, and automation initiatives

• Ensure accurate customer and renewal data management in Salesforce and related systems

• Build strong internal and external stakeholder relationships

• Contribute to operational improvements and future AI-driven ways of working

Requirement

• 2–5 years of experience within renewal management, customer success, or similar commercial roles, preferably within B2B SaaS, technology, or manufacturing industries

• Strong understanding of recurring revenue models, ARR, and customer renewals

• Experience handling customer negotiations and commercial discussions

• Strong analytical and numerical skills

• Proficiency in Salesforce, Excel, and other business systems/tools

• Excellent communication skills in English, both written and spoken

• Bachelor’s degree in business administration, engineering, science, or a related field is considered a plus

• Experience with AI tools, automation, or process improvement initiatives.

Who Will Thrive in This Role

We believe you are a proactive, structured, and commercially minded person who enjoys balancing customer interaction with operational execution. You thrive in fast-paced environments where priorities can shift quickly and feel comfortable taking ownership of your work independently. You are detail-oriented, communicate clearly, and enjoy building strong relationships with customers and stakeholders. At the same time, you are curious, solution-oriented, and motivated by improving processes, learning new ways of working, and contributing to a positive and collaborative team environment.

The Recruitment Process Consists Of

• Screening call with Global Talent Acquisition Partner

• Business interview with our hiring managers

• Personality test and logical ability test

• Interview with peer

• Grand Parent interview

• Reference and background check

Why Tacton?

• A solid and stable company with over 20 years of industry experience.

• Flexible hybrid setup - 3x week at the office

• 33 days of paid time off – 30 vacation days plus 3 extra to make sure you get the rest you deserve.

• Premium occupational pension – Our pension plan goes beyond ITP1, with higher employer contributions depending on your age and salary level.

• Generous wellness allowance – 5,000 SEK annually to support your health and wellbeing.

• Private healthcare insurance – Skip the waiting lines and get quick access to private medical care, including specialist consultations and treatments.

• Parental leave top-up – We top up your parental leave so you receive up to 90% of your base salary for up to 6 months, helping you focus on your family without financial stress

• Weekly treats – Fika one week, breakfast the next, because good food brings people together.

This position is based in Stockholm and requires you to work from our office on a regular basis.

AboutTacton

Tactonis a global leader insoftware formanufacturers of complex, highly configurable products.Tactondelivers the Buyer-Centric Smart Factory, connecting buyer engagement with engineering and order fulfillment througha single sourceof truth.

By uniting Configure, Price and Quote, Configuration Lifecycle Management, and Configured Order Fulfillment,Tactonhelps manufacturers manage complexity, protect margins, anddeliver withconfidence across the lifecycle.

With more than 26 years of experience,Tactonsupports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA. Learn more atwww.tacton.com.