Hybrid: Strategic Renewal & Expansion Lead

Xensam-Ab; Stockholms kommun; Hybrid; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Free drinks and snacks

Office massages

Hybrid in-office schedule (3 days in,

Career growth opportunities

Annual destination trip if targets met

Location-specific benefits

Job summary

Xensam is seeking a Renewal Manager to drive recurring revenue and customer success across a portfolio. You will own the full renewal lifecycle, managing engagements from early sign-off to renewal while identifying commercial expansion opportunities.

You will build long-term relationships with key stakeholders, coordinate with Sales, Customer Success, Finance and Product, and lead negotiations to maximize customer lifetime value in a fast-paced SaaS environment.

Qualifications

• Around 5 years in a commercial Renewal/Account role.
• Experience in SAM, SaaS, or IT.
• Proven renewals, contracts, and negotiations.
• Strong multi-stakeholder relationship skills.
• Proficient in data, forecasting, and pipeline management.
• Excellent English communication.

Responsibilities

• Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements.
• Drive high retention rates through proactive renewal planning and customer engagement.
• Identify and execute upsell and expansion opportunities within the existing customer portfolio.
• Build and maintain strong, long-term relationships with key customer stakeholders.
• Monitor customer health, identify risks, and take proactive actions to secure renewals.
• Collaborate closely with Sales, Customer Success, Finance, and Product teams.
• Manage renewal forecasts and ensure high accuracy in revenue projections.
• Lead commercial discussions, including pricing, contracts, and tailored agreement structures.

Skills

Renewal management

Account management

SaaS knowledge

Commercial negotiations

Forecasting & pipeline

Customer relationships

English proficiency

Tools

CRM software

Job description

Xensam is seeking a Renewal Manager to drive recurring revenue and customer success across a portfolio. You will own the full renewal lifecycle, managing engagements from early sign-off to renewal while identifying commercial expansion opportunities.

You will build long-term relationships with key stakeholders, coordinate with Sales, Customer Success, Finance and Product, and lead negotiations to maximize customer lifetime value in a fast-paced SaaS environment.