Enterprise Customer Success Manager — Strategic Growth Partner

Xensam; Stockholms kommun; Hybrid; SEK 669.600 - 892.800; Vollzeit

Benefits dieser Stelle

Free drinks and snacks

Office massages

Annual destination trip if targets are met

Zusammenfassung

Xensam is seeking an experienced Enterprise Customer Success Manager in Stockholms län. This role focuses on ensuring client satisfaction and fostering strong relationships, focusing on customer retention and growth.

The ideal candidate has over 5 years of B2B experience and expertise in the SaaS environment, demonstrating strong presentation skills and fluency in both English and Swedish. Enjoy a generous work culture with benefits including office massages and more.

Qualifikationen

• 5+ years of experience in B2B customer success or account management.
• Proven experience in SaaS environments.
• Strong presentation and organizational skills.

Aufgaben

• Act as primary contact for enterprise customers.
• Conduct regular check-ins to ensure satisfaction.
• Lead onboarding for new enterprise clients.
• Address and resolve customer concerns promptly.
• Renew accounts to enhance retention.

Kenntnisse

B2B customer success management

Problem-solving

Relationship building

Customer retention strategies

Fluent English

Fluent Swedish

Tools

HubSpot

Jobbeschreibung

Xensam is seeking an experienced Enterprise Customer Success Manager in Stockholms län. This role focuses on ensuring client satisfaction and fostering strong relationships, focusing on customer retention and growth.

The ideal candidate has over 5 years of B2B experience and expertise in the SaaS environment, demonstrating strong presentation skills and fluency in both English and Swedish. Enjoy a generous work culture with benefits including office massages and more.