Enterprise SaaS Success Lead – Retention & Growth

Xensam AB; Solna kommun; Hybrid; SEK 60,000 - 80,000; Full time

Benefits offered by this job

Free drinks and snacks

Office massages

Annual destination trip if targets are met

Flexible remote work policy

Job summary

Xensam AB, based in Solna, Sweden, seeks an Enterprise Customer Success Manager to ensure client satisfaction and success. You will build strong relationships and implement strategies for client engagement.

The ideal candidate will have over 5 years in B2B roles, proficient English and Swedish communication skills, and experience with SaaS. Join us for a rewarding work culture and growth opportunities at Xensam.

Qualifications

• 5+ years of experience working as an Enterprise Customer Success Manager or similar roles.
• Experience with support tools like HubSpot.
• Excellent presentation and organizational skills.
• Fluency in both written and spoken English and Swedish.

Responsibilities

• Act as the primary point of contact for assigned customers.
• Conduct regular check-ins and Business Reviews.
• Lead the onboarding process for new enterprise customers.
• Address and resolve customer concerns promptly.
• Renew accounts to enhance customer retention.

Skills

B2B experience

Customer relationship management

Presentation skills

Organizational skills

Fluency in English

Fluency in Swedish

Experience with HubSpot

SaaS experience

Job description

Xensam AB, based in Solna, Sweden, seeks an Enterprise Customer Success Manager to ensure client satisfaction and success. You will build strong relationships and implement strategies for client engagement.

The ideal candidate will have over 5 years in B2B roles, proficient English and Swedish communication skills, and experience with SaaS. Join us for a rewarding work culture and growth opportunities at Xensam.