Remote Travel Concierge & Support Specialist

Effortless travel solutions ETS; Stockholms kommun; Remote; SEK 240,000 - 360,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients from booking to return home. You will respond to inquiries, assist with bookings, and provide destination information.

This fully remote role offers flexible scheduling, ongoing training, travel perks, and industry discounts. You will work with a supportive team to ensure exceptional service and memorable travel experiences.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience in travel or hospitality.
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and learning booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Excellent verbal and written comms

Customer service experience

Organized and proactive

Tech-savvy with booking platforms

Passion for travel

Tools

Booking platforms

Travel systems

Job description

Effortless Travel Solutions is seeking a Travel Customer Representative to support clients from booking to return home. You will respond to inquiries, assist with bookings, and provide destination information.

This fully remote role offers flexible scheduling, ongoing training, travel perks, and industry discounts. You will work with a supportive team to ensure exceptional service and memorable travel experiences.