Remote Travel Concierge & Guest Support

Kim Luxe Travel; Malmö kommun; Remote; SEK 30,000 - 45,000; Full time

Benefits offered by this job

Remote position with flexible schedule

Step-by-step training and ongoing guidance

Opportunities to grow within the travel industry

Access to travel perks and industry rates

Supportive team environment

Job summary

A travel agency is seeking a Travel Customer Representative to assist clients from inquiry to return. The role involves providing support through various channels, confirming reservations, and ensuring travelers are well-prepared. Ideal candidates are friendly communicators with customer service experience and a passion for travel. This remote position offers flexible scheduling, training, and opportunities for growth within the industry.

Qualifications

• Friendly communicator who enjoys helping people.
• Preferred experience in customer service.
• Organized and dependable with attention to detail.

Responsibilities

• Assist clients with travel questions via email, phone, and messaging.
• Confirm reservations and support changes or requests.
• Provide information about destinations and travel policies.
• Follow up with travelers before departure.
• Escalate complex issues while maintaining client experience.

Skills

Friendly and patient communicator

Customer service experience

Organized and dependable

Good attention to detail

Comfortable using online tools and apps

Job description

A travel agency is seeking a Travel Customer Representative to assist clients from inquiry to return. The role involves providing support through various channels, confirming reservations, and ensuring travelers are well-prepared. Ideal candidates are friendly communicators with customer service experience and a passion for travel. This remote position offers flexible scheduling, training, and opportunities for growth within the industry.