Platform Activation & Customer Growth Lead

Sway Sourcing; Stockholms kommun; On-site; SEK 550,000 - 750,000; Full time

Job summary

Sway Sourcing is seeking a Business Developer to lead customer onboarding, activation, and platform adoption in a fast-paced environment. You will connect customers with Commercial, Product, and Tech teams to ensure a successful rollout and continuous improvement of the platform.

You will drive onboarding, adoption, and feedback collection, shaping product improvements and customer experience while working cross-functionally in a hands-on role with clear impact.

Qualifications

• Requires university degree or equivalent work experience.
• Experience with implementations, rollouts, or customer enablement.
• Strong experience in customer-facing roles.
• Experience working in fast-paced environments.
• Fluent in both English and Swedish.

Responsibilities

• Lead customer onboarding and platform activation.
• Drive customer engagement and long-term platform adoption.
• Conduct user testing and gather structured customer feedback.
• Translate customer insights into actionable improvement initiatives.
• Track and analyze KPIs related to customer activation and usage.
• Collaborate closely with Commercial, Product, and Tech teams.
• Support the development of commercial initiatives and customer value.

Skills

Customer onboarding

Platform adoption

KPIs tracking

Cross-functional work

Communication skills

Education

Bachelor's degree or equivalent

Experience in customer enablement

Job description

Sway Sourcing is seeking a Business Developer to lead customer onboarding, activation, and platform adoption in a fast-paced environment. You will connect customers with Commercial, Product, and Tech teams to ensure a successful rollout and continuous improvement of the platform.

You will drive onboarding, adoption, and feedback collection, shaping product improvements and customer experience while working cross-functionally in a hands-on role with clear impact.