Founding CS Leader: Drive NRR & Expansion

Spiich Labs AB; Stockholms kommun; On-site; SEK 800,000 - 1,200,000; Full time

Benefits offered by this job

Equity via QESO

On-site in Stockholm

Direct founders collaboration

Performance-based compensation

Job summary

Spiich Labs AB is seeking a Founding Customer Success Manager to own the customer lifecycle from onboarding to expansion, with a strategic revenue focus. You will sit with customers, deeply understand their sales motion, and turn happy users into growing accounts.

The role is not support; it demands ownership of activation, retention, and expansion, with NRR as your scoreboard. You’ll shape CS from day one, collaborating directly with the founders in Stockholm.

Qualifications

• 1–3 years in customer success, account management, or consulting with proven growth of accounts.
• Strategic thinker who understands a customer’s sales motion and value levers.
• Commercially sharp with comfort in expansion revenue and pricing discussions.
• Structured builder who documents processes and creates repeatable systems.
• Fluent with data; uses usage metrics to guide focus and decisions.
• comfortable with ambiguity, early-stage chaos, and fast iteration.
• Fully committed to the mission: not 'just a job'.

Responsibilities

• Own the customer lifecycle from onboarding to expansion.
• Drive activation by onboarding teams quickly and rescuing low-engagement accounts.
• Run strategic account work including QBRs with larger customers to unlock value.
• Own expansion by identifying power users and growth opportunities to increase NRR.
• Turn usage into insight by monitoring product data and acting on it with Spiich agents.
• Feed the product as the customer voice to influence roadmap and build a scalable CS playbook.
• Build onboarding flows, health scoring, webinars, and best-practice sharing to define CS here from scratch.

Skills

Customer Success

Account Management

Strategic Thinking

Commercial Acumen

Data Fluency

Relationship Building

Job description

Spiich Labs AB is seeking a Founding Customer Success Manager to own the customer lifecycle from onboarding to expansion, with a strategic revenue focus. You will sit with customers, deeply understand their sales motion, and turn happy users into growing accounts.

The role is not support; it demands ownership of activation, retention, and expansion, with NRR as your scoreboard. You’ll shape CS from day one, collaborating directly with the founders in Stockholm.