Chief Customer Solutions & Growth Leader

nShift; Stockholms kommun; On-site; SEK 1,000,000 - 1,400,000; Full time

Job summary

nShift is seeking a hands-on leader to build and run our Customer Solutions team, a key partner between Sales/CS, Support, Product, Engineering and Professional Services. You will coach managers and senior ICs to ensure well-scoped opportunities, effective discovery, and quality delivery across integrations and shipping workflows.

You will drive customer outcomes by enabling adoption, growth, and CSAT while maintaining strong relationships with customers, resellers and partners.

Qualifications

• Proven experience leading customer-facing teams (CS, TACM, Solution Consulting, Professional Services or Implementation) in B2B SaaS.
• Track record of improving retention, adoption and expansion through structure and coaching.
• Credibility with business and technical stakeholders across logistics, e‑commerce, IT, operations, customer service and procurement.
• Strong understanding of integrations, APIs, carrier services and shipping workflows or similar environments.
• High commercial awareness: ability to read renewal, churn and expansion signals and tie to account strategy.

Responsibilities

• Lead, coach and grow a team of Customer Solutions Managers / Pre‑Sales Engineers with clear priorities.
• Define operating model, coverage, workload balance and handover points with Sales/CS, PS and Support/Engineering.
• Ensure opportunities and implementations are well scoped: integrations, workflows, risks and outcomes.
• Partner with Sales leadership on deal strategy to communicate standard vs. optional work clearly.
• Support Sales and CS on customer cases to drive platform adoption and expansion.
• Build relationships with customers, resellers and partners; act as internal orchestrator for outcomes.

Skills

Customer facing leadership

B2B SaaS

Accountability culture

Commercial awareness

Stakeholder management

Communication (written and oral)

English fluency

Job description

nShift is seeking a hands-on leader to build and run our Customer Solutions team, a key partner between Sales/CS, Support, Product, Engineering and Professional Services. You will coach managers and senior ICs to ensure well-scoped opportunities, effective discovery, and quality delivery across integrations and shipping workflows.

You will drive customer outcomes by enabling adoption, growth, and CSAT while maintaining strong relationships with customers, resellers and partners.