Norwegian-Speaking Customer Support Specialist, Greece + Relocation Package

Tonguepoint; Stockholms kommun; On-site; SEK 264,000 - 374,000; Full time

Benefits offered by this job

Competitive salary package

Transportation bonus

Performance bonus 15%

Relocation support

Rotating shifts

40 hours per week

Job summary

Tonguepoint is expanding its multilingual support into Greece, seeking a Norwegian-speaking agent to assist international customers by phone, email, and chat. You will help with tracking shipments, delivery statuses, and shipping guidelines while upholding service standards.

Start date is proposed with flexibility; the role features a Monday–Friday schedule with rotating shifts, a 40-hour work week, and relocation support where applicable.

Qualifications

• Fluency in Norwegian.
• Good command of English (B1–B2 minimum for training and internal communication).
• Strong written and verbal communication skills.
• Ability to handle stress, multitask, and work in fast-paced environments.
• Problem-solving mindset and customer-first attitude.
• Eligible to work legally in Greece.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

Skills

Norwegian fluency

English proficiency

Strong communication

Stress management

Multitasking

Problem solving

Customer focus

Job description

About the role

A leading global customer experience company is expanding its multilingual team in Greece. You will support international customers in Norwegian, helping them by phone, email, and chat.

Start date: 03 November 2026

The Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat
• Assist customers with tracking shipments, delivery status updates, pick-up scheduling, and shipping guidelines
• Resolve issues related to delayed, lost, or damaged packages following company procedures
• Handle billing questions, customs requirements, and documentation support
• Maintain a high level of professionalism and deliver a positive customer experience
• Log all interactions in the internal CRM system with detail and accuracy
• Follow internal KPIs including First Call Resolution, CSAT, handling time, and quality standards

The Offer

• Competitive salary package
• Transportation bonus
• Performance bonus (up to 15% of salary)
• Relocation support (where applicable): hotel and flight covered
• Monday-Friday schedule with rotating shifts
• 40 hours per week

The Requirements

• Fluency in Norwegian
• Good command of English (B1–B2 minimum for training and internal communication)
• Strong communication skills, both written and verbal
• Ability to handle stress, multitask, and work in fast-paced environments
• Problem-solving mindset and customer-first attitude
• Eligible to work legally in Greece