Multilingual Service Support Agent — Swedish/English

Mettler-Toledo International, Inc; Stockholms län; On-site; SEK 320,000 - 440,000; Full time

Benefits offered by this job

Collective agreement

Pension plan

Wellness allowance

Edenred lunch benefit

Job summary

METTLER TOLEDO is seeking a Service Support Agent to be the first point of contact for customers, providing professional support by phone and email. You will handle a broad range of service inquiries, register requests, create service work orders, and coordinate with internal teams to ensure clear and timely communication throughout the process.

The role requires multilingual communication skills (Swedish, Norwegian, English), experience in CRM systems, and a proactive, customer-focused mindset.

Qualifications

• 2 years customer service experience.
• Comfortable with handling service requests via E-mail and phone.
• Strong communication skills in Swedish, Norwegian and English, both verbally and in writing.
• Additional Nordic language (Danish) is seen as a merit.
• Experience working in CRM systems (SAP is seen as a merit).
• Service-oriented and structured way of working.
• Able to handle multiple cases in parallel.
• Upper secondary education or equivalent.

Responsibilities

• Handle incoming customer requests by phone and email
• Identify the customer's service needs
• Log all customer requests in SAP Interaction Center
• Create and follow up unplanned service work orders covering METTLER TOLEDO products
• Update service-related data (e.g., initiate updates of equipment and services contracts)
• Manage/administer customer information in the CRM system
• Forward orders to service coordinators for scheduling
• Secure good data quality in SAP Interaction Center
• Cooperate closely with Service Back Office, Shared Service Center, Service Sales and Sales departments

Skills

Customer service

Communication

Multilingual communication

Education

Upper secondary education

Tools

SAP Interaction Center

CRM systems (SAP)

Job description

METTLER TOLEDO is seeking a Service Support Agent to be the first point of contact for customers, providing professional support by phone and email. You will handle a broad range of service inquiries, register requests, create service work orders, and coordinate with internal teams to ensure clear and timely communication throughout the process.

The role requires multilingual communication skills (Swedish, Norwegian, English), experience in CRM systems, and a proactive, customer-focused mindset.