METTLER TOLEDO -Norwegian Speaking Customer Support Agent Service

Mettler-Toledo Aktiebolag; Stockholms kommun; On-site; SEK 312,000 - 424,000; Full time

Benefits offered by this job

Kollektivavtal

Pensionsplan

Välgörande bidrag (wellness)

Edenred lunchförmån

Job summary

METTLER TOLEDO Aktiebolag söker en Service Support Agent som är förstahandskontakt för kunderna via telefon och e-post. Arbetet innefattar hantering av serviceförfrågningar, skapande av serviceorder och samarbete med interna funktioner för snabb och tydlig kommunikation.

Du har minst 2 års erfarenhet av kundtjänst, goda språkkunskaper i svenska, norska och engelska samt erfarenhet av CRM-system, gärna SAP. Vi erbjuder ett flexibelt och professionellt arbetsklimat.

Qualifications

• Minst 2 års erfarenhet av kundtjänst.
• Hantera serviceförfrågningar via e-post och telefon.
• Starka kommunikationsfärdigheter på svenska, norska och engelska.
• Ytterligare nordiska språk (Danska) ses som meriterande.
• Erfarenhet av CRM-system (SAP ses som merit).
• Serviceinriktad och strukturerad arbetsstil.
• Kan hantera flera ärenden samtidigt.
• Gymnasieutbildning eller motsvarande.

Responsibilities

• Hantera inkommande kundförfrågningar per telefon och e-post.
• Identifiera kundens servicebehov och logga förfrågningar i systemet.
• Skapa och följa upp oplanerade servicearbeten.
• Uppdatera servicerelaterad data och avtal i SAP/CRM.
• Samarbeta med Service Back Office och försäljningsavdelningar.

Skills

Kundtjänst

SAP/CRM

Kommunikation

Education

Gymnasieutbildning eller motsvarande

Tools

SAP

Job description

Kommun: Stockholm

As a Service Support Agent at METTLER TOLEDO, you will be the first point of contact for our customers, providing professional and efficient support by phone and email. You will handle a wide range of service-related enquiries, including urgent repair requests, onsite and remote support, installations, quotations, contracts, and invoice-related questions.

Your ability to quickly understand customer needs and identify the appropriate next steps will be essential. You will register and manage customer requests, create the necessary service work orders, coordinate with the relevant internal teams, and ensure that customers receive clear, timely, and helpful communication throughout the process.

Main Work Tasks:

• Handle incoming customer requests by phone and email
• Identify the customer’s service needs
• Log all customer requests in SAP Interaction Center
• Create and follow up unplanned service work orders covering METTLER TOLEDO products
• Update service-related data (e.g., initiate updates of equipment and services contracts)
• Manage/administer customer information in the CRM system
• Forward orders to service coordinators for scheduling
• Secure good data quality in SAP Interaction Center
• Cooperate closely with Service Back Office, Shared Service Center, Service Sales and Sales departments

Qualifications:

• A minimum of 2 years customer service experience
• Comfortable with handling service requests via E-mail and phone
• Strong communication skills in Swedish, Norwegian and English, both verbally and in writing
• Additional Nordic language (Danish) is seen as a merit
• Experience working in CRM systems (SAP is seen as a merit)
• Service-oriented and structured way of working
• Able to handle multiple cases in parallel
• Upper secondary education or equivalent

Personal Qualities:

• Take ownership of customer service requests and works proactively to resolve them efficiently and effectively.
• Ensure that every customer receives professional, courteous, and helpful service.
• Demonstrate a strong service-oriented mindset and genuine commitment to customer satisfaction.
• Recognize the importance of responding promptly, particularly when handling urgent customer needs.
• Communicate clearly, concisely, and professionally with customers and colleagues.
• Work independently, take initiative, and maintain a high level of accuracy and attention to detail.
• Is motivated by achieving goals and delivering high-quality results.
• Identify opportunities to improve processes and proactively contributes to ideas and solutions.
• Apply a practical, solution-oriented approach to everyday challenges.

Our Offer to You

We offer an exciting and evolving workplace within a global company. As an employee at METTLER TOLEDO, you will have access to benefits including collective agreement, pension plan, wellness allowance, and Edenred lunch benefit.

Practical Information:

• Working hours: 07:30-16:00 with flexible arrangements
• Start date: Immediately, based on notice period
• As part of the recruitment process, work-psychology assessments will be conducted via Alva Labs, along with a background check regarding criminal records.

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com .

Krav:

• Kundtjänstmedarbetare - 2-4 års erfarenhet

Krav:

• Engelska
• Norska
• Svenska