Luxury Front Office Concierge — Elevate Guest Stays

Nordic Hotels & Resorts; Stockholms kommun; On-site; SEK 260,000 - 350,000; Full time

Benefits offered by this job

Four complimentary hotel nights per yr

Employee and Friends & Family rates

Discounts on stays, food & beverages

Vibrant workplace with growth

Job summary

Nordic Hotels & Resorts’ At Six Stockholm seeks a Front Office Ambassador to elevate every guest interaction with personalised service and seamless operations. You’ll be the first point of contact, coordinating with Front Office, Reservations and other departments to deliver memorable stays in a luxury setting.

You're fluent in Swedish and English, with at least 1 year of front office or reservations experience in premium hotels.

Qualifications

• 1+ year experience in Front Office or Reservations in luxury hotels.
• Experience delivering personalised guest service.
• Experience with PMS systems (Mews/Opera/Fidelio).
• Ability to work in a fast-paced, international environment.

Responsibilities

• Welcome guests and manage requests to ensure personalised stays.
• Collaborate with Front Office, Reservations and other departments.
• Handle check-in/check-out and guest follow-ups.
• Provide swift problem solving and proactive service.

Skills

Front Office experience

Luxury hospitality

Fluency in Swedish & English

Customer service mindset

Tools

Mews PMS

Opera PMS

Fidelio PMS

Job description

Nordic Hotels & Resorts’ At Six Stockholm seeks a Front Office Ambassador to elevate every guest interaction with personalised service and seamless operations. You’ll be the first point of contact, coordinating with Front Office, Reservations and other departments to deliver memorable stays in a luxury setting.

You're fluent in Swedish and English, with at least 1 year of front office or reservations experience in premium hotels.